Curriculum Developer designing technical training for Velotic, an industrial operations software company. Creating multimedia learning assets and managing curriculum across products and customer audiences.
About the role
- Senior Manager leading IT Corporate Engineering team at Instacart. Driving automation and overseeing key SaaS platforms for enhanced efficiency.
Responsibilities
- Lead, coach, and develop a high-performing Corporate Engineering team of 9 engineers and administrators responsible for identity, collaboration, endpoint, and core SaaS platforms.
- Own the strategy, architecture, and reliability for Okta, Google Workspace, Slack, Jira, Jamf, and Intune; define and meet clear SLOs across availability, security, and user experience.
- Drive a transformation from manual operations to automation and AI-assisted tooling, enabling zero-touch provisioning, self-service, and standardized integrations across macOS and Windows.
- Partner with Enterprise Security to implement scalable IAM and zero trust controls (SSO, MFA, lifecycle/SCIM) that are audit-ready and frictionless for employees.
- Establish operational excellence for incident, change, and problem management; build dashboards and metrics that surface platform health, adoption, and cost optimization.
- Own vendor and budget management for corporate platforms, including licensing strategy, renewals, and negotiations to maximize value and cost efficiency.
- Collaborate with IT Support, People Ops, Legal, Finance, and business leaders to streamline onboarding/offboarding, role-based access, and lifecycle management as Instacart scales into new geographies.
- Hire, develop, and retain diverse talent while fostering a culture of transparency, accountability, and continuous improvement.
Requirements
- 8+ years of experience in Corporate Engineering, IT Infrastructure, or End-User Computing, including ownership of enterprise SaaS and endpoint platforms.
- 3+ years of experience managing Corporate Engineering/IT platform teams of 5+ employees, including hiring, performance management, and career development.
- Hands-on administration expertise with multiple core platforms: Okta (SSO, MFA, lifecycle/SCIM), Google Workspace, Slack, and Jira.
- Experience managing macOS and Windows fleets using Jamf and Microsoft Intune, including configuration, compliance, and zero-touch provisioning.
- Proficiency in automation and integration: Python and/or PowerShell scripting, REST APIs/webhooks, and configuration-as-code (e.g., Terraform or similar).
- Proven success implementing identity lifecycle, role-based access controls, and automation to reduce manual work and improve reliability at scale.
- Experience establishing and meeting SLOs/SLAs, running incident/change management processes, and building operational dashboards for availability, security, and cost.
- Demonstrated cross-functional leadership partnering with Security, IT Support, and Compliance to maintain strong controls and great end-user experiences.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
Benefits
- Equity grant eligibility
- Annual refresh grants
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