About the role

Senior Product Manager handling roadmap for cart, checkout, and order status. Focused on consumer experience and collaboration across teams at Instacart.

Responsibilities

Own the roadmap for cart, checkout, and order status page across Instacart and white‑label retailer apps, defining strategy, goals, and success metrics tied to conversion, AOV, and post‑checkout satisfaction.
Lead product discovery and specification—partnering with design to deliver intuitive, accessible experiences and with engineering to ship high‑quality, reliable releases on time.
Instrument analytics end to end; design and run experiments; synthesize quantitative and qualitative insights to inform prioritization and iteration.
Collaborate with payments, risk, fulfillment, retail, and support teams to ensure compliant, performant, and trustworthy transactional flows (e.g., taxes, fees, promos, substitutions, delivery timing, order updates).
Balance platform consistency with retailer customization needs for white‑label experiences, enabling scalable configuration without fragmenting core user journeys.
Drive 0→1 and horizontal initiatives across Family, Shopping Lists, and Incentives UX to create a cohesive shopping foundation from storefront through order completion.

5+ years of product management experience building consumer-facing products, including 3+ years in e‑commerce, marketplace, or on‑demand services.
Proven track record shipping and iterating transactional flows (e.g., cart, checkout, order tracking) at scale with measurable impact on conversion and/or AOV.
Proficiency with product analytics and experimentation (e.g., SQL and/or tools like Amplitude; designing and interpreting A/B tests and multivariate experiments).
Experience partnering with engineering, design, and data science to deliver multi‑quarter roadmaps with 10+ engineering collaborators.
Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience.