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About the role
- Senior Product Manager handling roadmap for cart, checkout, and order status. Focused on consumer experience and collaboration across teams at Instacart.
Responsibilities
- Own the roadmap for cart, checkout, and order status page across Instacart and white‑label retailer apps, defining strategy, goals, and success metrics tied to conversion, AOV, and post‑checkout satisfaction.
- Lead product discovery and specification—partnering with design to deliver intuitive, accessible experiences and with engineering to ship high‑quality, reliable releases on time.
- Instrument analytics end to end; design and run experiments; synthesize quantitative and qualitative insights to inform prioritization and iteration.
- Collaborate with payments, risk, fulfillment, retail, and support teams to ensure compliant, performant, and trustworthy transactional flows (e.g., taxes, fees, promos, substitutions, delivery timing, order updates).
- Balance platform consistency with retailer customization needs for white‑label experiences, enabling scalable configuration without fragmenting core user journeys.
- Drive 0→1 and horizontal initiatives across Family, Shopping Lists, and Incentives UX to create a cohesive shopping foundation from storefront through order completion.
Requirements
- 5+ years of product management experience building consumer-facing products, including 3+ years in e‑commerce, marketplace, or on‑demand services.
- Proven track record shipping and iterating transactional flows (e.g., cart, checkout, order tracking) at scale with measurable impact on conversion and/or AOV.
- Proficiency with product analytics and experimentation (e.g., SQL and/or tools like Amplitude; designing and interpreting A/B tests and multivariate experiments).
- Experience partnering with engineering, design, and data science to deliver multi‑quarter roadmaps with 10+ engineering collaborators.
- Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience.
Benefits
- highly market-competitive compensation
- benefits offerings
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