Strata Manager managing residential strata portfolios for Associa in Victoria. Handling client relationships, property operations, meetings, projects, contractors, budgets, and invoices.
About the role
- Regional Manager driving revenue, provider recruitment, and retail execution for Confident Remodels’ Canadian home-improvement network. Managing territories across Ontario, Manitoba, and Saskatchewan remotely.
Responsibilities
- Drive revenue growth in the assigned territory
- Support multiple retail locations and ensure compliance with program requirements
- Recruit and retain qualified Providers
- Develop and maintain strong relationships with Providers
- Monitor Provider coverage and capacity; identify coverage needs
- Source and recruit Providers with expertise in various home improvement areas
- Manage recruiting needs and transition approved Providers to Compliance for onboarding and activation
- Support Compliance Specialists in vetting Providers
- Train, coach, influence, and hold Contractors accountable to processes and standards
- Review business metrics and reports to identify performance opportunities
- Develop and implement action plans with the Manager, National Accounts
- Conduct Monthly Business Reviews with Providers
- Coordinate store visits with lead generators and store management
- Identify, document, and share best practices in lead generation, sales, installation, and service
- Refine processes to automate or improve efficiency
- Communicate and execute new initiatives, programs, and policies in the field
- Assist in resolving service issues
- Perform other duties as required
Requirements
- Prolonged periods of work at a desk and on a computer
- Certain tasks may occasionally require handling or moving materials weighing up to 15 pounds (7 kg)
- High School Diploma or equivalent
- 3+ years of retail or related experience
- Strong business acumen with an eye for detail and a commitment to excellence
- Sound judgment and strong problem-solving ability
- Exceptional communication skills, both verbal and written, with the ability to present information in a clear and concise manner
- Ability to interact effectively with all levels of an organization, including executive and C-level
- Exceptional organization skills
- Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail
- Self-motivated, independent, and able to thrive in a remote work environment
- Highly organized with excellent time management skills and a demonstrated ability to meet deadlines
- Computer literate, including proficient in Microsoft Office Suite and other computer software
- Ability to adapt to changing or multiple priorities
- Must reside within reasonable proximity to a major airport to support frequent and efficient business travel
- Ability to travel at least 50% of the time
Benefits
- 100% remote work environment
- Employer provided equipment
- Medical, dental, and vision insurance
- Company paid basic life, short-term disability, and long-term disability insurance
- RRSP with a generous company matching contribution
- Paid time off
Job title
Job type
Experience level
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