Property claims representative investigating complex claims and fraud for Intact, a Canadian insurer. Coordinating coverage analysis, settlements, repairs, and claims reporting.
About the role
- Personal Lines auto claims adjuster handling claims through customer interactions and policy analysis in Quebec. Must be bilingual (English-French) with required certifications and experience.
Responsibilities
- Open new claims over the phone with customers, then ensure the situation is handled immediately
- Interview insureds and/or witnesses to gather their accounts of events
- Determine whether the claim is covered or not by analyzing the insured’s policy details
- Analyze the information obtained, make decisions to determine liability and review damage assessments
- Settle claims fairly and equitably, confirm damage amounts and make payments
Requirements
- Claims adjuster licence and successful completion of exams
- Experience in a similar position
- Strong time-management skills
- Excellent oral and written communication skills
- Bilingual (English-French): Must be able to interact with both French-speaking and English-speaking customers on a daily basis
- Intermediate level English is required
- Advanced level English is required
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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