Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Claims Adjuster I, Casualty responsible for investigating and settling insurance claims. Ensuring prompt and fair settlement for the Casualty team while providing quality service.
Responsibilities
- Investigating and settling insurance claims to ensure a prompt and fair settlement
- Provide quality service and ensure prompt and equitable settlement of claims in line with corporate policies and standards
- Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
- Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements
- Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim
- Collect reports and statements to determine liability and coverage
- Ensure all cases are clearly documented and meet any or all legislative requirements
Requirements
- University degree or any combination of training and experience deemed relevant for the role
- Prior insurance or legal experience/education preferred
- Can communicate and negotiate effectively
- Excellent customer service skills
- Strong analytical and decision-making skills
- Excellent time management skills
- Bilingualism (English/French) is considered an asset
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Pension offerings provide flexibility and long-term security
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