Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Claims Adjuster assisting customers in Mississauga, Ajax, and Richmond Hill with property claims. Investigating claims, analyzing coverage, and providing superior customer service in a dynamic team environment.
Responsibilities
- Provide a superior quality of customer service to external and internal customers, through proactive contact with the customer during the claims process.
- Assess and analyze policy wordings and damage to determine appropriate coverage.
- Investigate property claims in a timely manner through communication with the customer, vendors, experts, adjusters and any other related parties.
- Negotiate with customers, third parties and insurers to settle claims, within your established authority scope.
- Provide phone queue support to complete new claims intake and handle inquiry calls.
- Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.
Requirements
- A college diploma or a university degree is preferred
- 1-2 years of claims experience preferred
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and goal oriented, capable of working in a fast paced and changing environment
- Demonstrates strong problem solving and priority management skills
- Strong aptitude for technology with excellent computer skills
- On-going commitment to self-development
- Willing to pursue your Chartered Insurance Professional (CIP) designation
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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