Claims Specialist handling high complexity property claims in Canada with a focus on superior customer service and effective negotiation on claims settlements.
About the role
- Claims Adjuster II focusing on home insurance claims while supporting customers through complex situations. Join a hybrid team dedicated to helping people recover from unexpected events.
Responsibilities
- Evaluate and analyze information gathered, insurance wording and damages to determine coverage in each situation
- Assess potential civil liability of the insured and third parties in consultation with specialists
- Negotiate settlements with customers, claimants, lawyers and insurers within your authority limits
- Handle field assignments on behalf of in-house claims adjusters
- Actively support claims management and other work during high-volume periods
- Collaborate effectively with various teams including appraisal, underwriting and legal services
- Ensure effective cost management
- Stay informed about current trends in insurance products and appraisal and investigation techniques and services
Requirements
- A valid AMF licence (5a/5b)
- At least one year of experience as a home claims adjuster (telephone or field), with expertise in water and/or fire losses
- A passion for customer service and strong written and verbal communication skills
- Self-motivated, goal-oriented approach and ability to thrive in a fast-paced environment
- Strong technical aptitude and excellent computer skills
- Solid problem-solving and troubleshooting abilities
- A valid driver’s licence and a good driving record
- Availability for travel on short notice
- Solid understanding of insurance products
- Bilingualism (English/French): Required for regularly handling claims from English-speaking customers
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine
- Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
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