Advanced Claims Adjuster leading and overseeing claims operations at Independence Pet Holdings. Ensuring regulatory compliance and operational efficiency in a growing pet insurance organization.
About the role
- Senior Claims Adjuster handling civil liability claims for Intact in Quebec. Reviewing legal positions and supporting insured clients in various dispute stages.
Responsibilities
- Review files brought before the Small Claims Court, the Administrative Housing Tribunal and in arbitration; analyze the position taken and assess the strategy to adopt, including alternative dispute resolution methods;
- Analyze and take responsibility for arbitration cases;
- Inform the insured of developments in the file;
- As a claims expert, participate in negotiation sessions and mediations;
- As a claims expert, accompany the insured during hearings at Small Claims Court and/or before the Administrative Housing Tribunal and in arbitration;
- Structure positions clearly, precisely and in accordance with applicable rules;
- Quickly take charge of the client and ensure ongoing file follow-up;
- Communicate in a professional and appropriate manner;
- Clearly explain and simplify file elements for the insured and the broker;
- Simplify matters and find solutions;
- Provide technical support to claims experts and unit managers across multiple lines of business;
- Share and transfer your knowledge, contributing to the development of colleagues;
- Stay up to date with case law;
- Collaborate actively and professionally with the company’s various departments;
- Participate in improving operational processes;
- Promote teamwork;
- Participate in catastrophe response.
Requirements
- Hold a 5A Claims Adjuster certificate
- Bachelor’s degree in law or a college diploma in legal techniques (an asset)
- Bilingual (French and English)
- Regular interaction with colleagues across the country is required
- Hold a valid driver's license
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, a Wellness account and more
- Share plan & other savings: up to 12% of salary or more (ask how you could earn guaranteed income for life)
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