LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Lead strategic initiatives and project management in commercial lines at Intact. Focused on governance, execution, and maximizing customer value while ensuring quality and efficiency.
Responsibilities
- You will lead end-to-end strategic initiatives, orchestrating the roadmap, governance, and execution to deliver measurable results on time, on budget, and with uncompromising quality.
- Your influence accelerates decision-making and maximizes value for our customers.
- Strategy and roadmap: align vision and customer value; prioritize the product backlog to deliver fast and well; validate problem-solution fit with concrete data.
- Performance: build clear cost/benefit analyses; track benefits; adjust the plan to optimize impact.
- Pragmatic governance: establish an effective decision cadence; maintain an integrated plan (scope, schedule, costs, quality); ensure business/IT alignment from start to finish.
- Frictionless execution: coordinate and manage risks and dependencies; secure budgets and critical path; apply Agile/SAFe/hybrid with purposeful ceremonies.
- Leadership and improvement: anticipate and resolve obstacles; propose clear options; document decisions; promote continuous innovation; lead and elevate team performance.
Requirements
- At least 8 years of experience in project management/program delivery, leading cross-functional initiatives delivered on time, on budget, and to the right level of quality.
- Business acumen, strategic vision, technical fluency, and financial rigor; value-based negotiation.
- High-impact communication (written, verbal, presentations); ability to rally stakeholders and build trust.
- Resilience and focus: comfortable under pressure; ability to prioritize multiple initiatives; leadership of distributed teams.
- Mastery of PM methods/tools (Agile/SAFe, Jira, MS Project/PPM).
- No Canadian work experience required however must be eligible to work in Canada.
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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LP
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