Learning Experience Designer creating pedagogically sound self - paced digital experiences for BTS clients. Applying learning design, UX/UI, writing, visual collaboration, and generative AI.
About the role
- Senior Training Consultant leading innovative training programs for Commercial Property claims. Focusing on practical learning to enhance technical skills across the claims organization.
Responsibilities
- Lead and deliver technical learning programs with a strong focus on Commercial Property claims (coverage, investigation, estimating, liability, file handling, documentation, and settlement practices)
- Create and update training content that reflects real-world adjusting scenarios, internal standards, and best practices
- Support onboarding and upskilling through workshops, case studies, file reviews, job aids, and coaching
- Partner with Claims Leaders and key stakeholders to identify performance gaps and prioritize training that improves outcomes
- Define learning objectives and measure effectiveness using feedback, assessments, audits, and performance metrics
- Continuously improve training materials, workflows, and enablement resources to increase consistency, efficiency, and customer outcomes
- Bring in external industry trends and practices to keep technical content current and relevant
Requirements
- 3+ years of Commercial Property claims adjusting experience (carrier, independent adjusting firm, or equivalent)
- Strong technical capability in commercial property file handling, including complex coverage interpretation and end-to-end claim management
- Ability to translate technical knowledge into clear guidance and practical learning experiences (formal training experience is helpful, but not required)
- Strong communication skills and credibility with adjusters and leaders; confident presenting to groups
- Organized and self-directed, with the ability to manage multiple priorities and deliver on deadlines
- Continuous-improvement mindset focused on measurable results
- English/French bilingualism is an asset
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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