Bilingual Merchant Support Specialist answering merchant service and technical support calls for Canadian fintech Nuvei. Resolving requests across 24/7 French - English operations.
About the role
- Bilingual Customer Experience Agent supporting Intiveo’s patient-care SaaS clients in French and English. Handling inquiries, product questions, account reviews, retention, and upselling.
Responsibilities
- Handle inbound customer inquiries and support requests in written and verbal French and English
- Proactively reach out to customers requiring assistance or account reviews
- Communicate directly with customers to identify their goals, direct them to best practices, and answer product questions
- Assist in developing best practices for handling support requests
- Assist the Team Lead in retention and upselling
- Report to the Manager of Support and collaborate with customer success managers and onboarding managers
- Work in a progressive and challenging environment
Requirements
- Minimum 2 years' experience in a customer-facing support role in a SaaS environment
- Excellent communication skills
- Experience with customer support software (Zendesk)
- Strong business, operational and technical aptitude
- Comfortable working in a fast-paced, scaling SaaS company
- Written and verbal fluency in French and English
- Ability to work between 8:30am and 5:00pm PST daily
Benefits
- Generous vacation time
- Wellness Fund
- RRSP matching
- ESOP (employee stock ownership program)
- Annual retreat
- Birthday off
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Représentant bilingue gérant les commandes clients de la réception à la livraison pour une entreprise manufacturière. Coordination des expéditions et suivi avec les équipes internes.
Customer Experience Associate processing transactions and recommending banking solutions for TD Canada Trust customers. Delivering accurate, personalized service at the Montréal branch.
Agent d’assurance dommages chez Promutuel Assurance, servant les membres - assurés. Analyse des besoins et proposition de protections auto et habitation adaptées.
Remote customer service representative supporting consumers, healthcare professionals, and retailers for Premier NX’s nutrition - product account. Managing inquiries, orders, complaints, e - commerce, and social - media engagement.
Product Support Specialist supporting SurveyMonkey’s survey and forms platform users. Troubleshooting customer issues across email, chat, and phone while improving service workflows.
Product Support Specialist helping SurveyMonkey users solve product issues via email, chat, and phone. Troubleshooting challenges and improving customer experience for the survey and forms platform.
Remote Field Customer Service Technician servicing LayerZero’s power distribution equipment at customer sites across the US and Canada. Performing commissioning, troubleshooting, maintenance, and emergency response with required travel.
Customer Support Representative helping iClosed users resolve SaaS issues via chat, email, and video. Troubleshooting integrations and improving customer support processes.
Customer Support Specialist supporting CM - Labs’ advanced simulation software and hardware. Troubleshooting customer issues, managing tickets, and escalating complex technical problems.