Bilingual contact center representative supporting TD banking customers with account inquiries and issue resolution. Delivering personalized service while recommending relevant financial products and services.
About the role
- Représentant du centre d’appels vendant des billets d’autobus et de train pour Ontario Northland, organisme de transport ontarien. Répondant aux clients par téléphone, courriel, clavardage et médias sociaux.
Responsibilities
- Gather information from incoming calls, live chat sessions and various media platforms, and route it appropriately.
- Sell bus and train tickets by phone, including Ontario Northland combined through-tickets.
- Provide the public with fare and schedule information for all services.
- Perform daily checks and reconcile paperwork and daily sales.
- Respond to customer inquiries by email, telephone or other correspondence methods.
- Follow up on customer concerns and complaints.
- Use the Bus Messaging Service software to provide pricing/fare information by phone.
- Provide live chat support to customers on the Commission’s website.
- Follow up on inquiries and respond via social media platforms.
- Communicate with customer service sales agents, bus drivers/operators and the control centre.
- Work day, evening and night shifts in a 24/7 call centre.
Requirements
- High school diploma or General Educational Development (GED) certificate.
- Two to three years of customer service experience in a fast-paced environment, preferably in a call centre.
- Fluent in English and French.
- Must be able to complete a French language proficiency test.
- Available to work shifts, including weekends and statutory holidays.
- Ability to work independently from home in a safe, dedicated workspace.
- Have an internet connection that provides excellent call quality and low latency, with minimum speeds of 10 Mbps download and 1 Mbps upload.
- Strong computer skills and experience with Windows applications.
- Excellent verbal and written communication skills.
- Experience reconciling multiple transactions.
- Working knowledge of media platforms, including Facebook and X (formerly Twitter).
- Ability to work independently.
- Flexible and adaptable to schedule changes.
- Working knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), 2005.
- Commitment to complying with the Commission’s occupational health and safety standards.
- The successful candidate will be subject to a criminal record check, employment reference checks and education verification.
- Must be legally entitled to work in Canada.
Benefits
- Competitive salary
- Excellent benefits package
- Defined benefit pension plan
- Paid vacation
- Paid personal days
- Discounts on passenger bus and train services
- Accommodations available for applicants with disabilities throughout the recruitment process
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Contact centre representative supporting TD customers with borrowing and credit card needs. Resolving inquiries, recommending banking solutions, and delivering service in a hybrid Markham environment.
Remote bilingual call centre representative selling Ontario Northland bus, train, and interline tickets. Providing fares, schedules, customer support, live chat, and social media assistance across Northern Ontario.
Remote Contact Center Sales Agent converting inbound and outbound travel leads into bookings for TTC. Serving guests and travel partners through consultative sales across phone, email, and chat.
Remote sales agent converting inbound and outbound leads into bookings for TTC, a global travel - experience company. Managing Salesforce pipelines, consultative sales conversations, and guest relationships across B2B and B2C channels.
Remote bilingual call center agent supporting Carter’s and OshKosh customers across phone, email, and chat. Resolving issues, documenting interactions, and identifying sales opportunities for children’s apparel brands.