About the role

Représentant du centre d’appels vendant des billets d’autobus et de train pour Ontario Northland, organisme de transport ontarien. Répondant aux clients par téléphone, courriel, clavardage et médias sociaux.

Responsibilities

Gather information from incoming calls, live chat sessions and various media platforms, and route it appropriately.
Sell bus and train tickets by phone, including Ontario Northland combined through-tickets.
Provide the public with fare and schedule information for all services.
Perform daily checks and reconcile paperwork and daily sales.
Respond to customer inquiries by email, telephone or other correspondence methods.
Follow up on customer concerns and complaints.
Use the Bus Messaging Service software to provide pricing/fare information by phone.
Provide live chat support to customers on the Commission’s website.
Follow up on inquiries and respond via social media platforms.
Communicate with customer service sales agents, bus drivers/operators and the control centre.
Work day, evening and night shifts in a 24/7 call centre.

High school diploma or General Educational Development (GED) certificate.
Two to three years of customer service experience in a fast-paced environment, preferably in a call centre.
Fluent in English and French.
Must be able to complete a French language proficiency test.
Available to work shifts, including weekends and statutory holidays.
Ability to work independently from home in a safe, dedicated workspace.
Have an internet connection that provides excellent call quality and low latency, with minimum speeds of 10 Mbps download and 1 Mbps upload.
Strong computer skills and experience with Windows applications.
Excellent verbal and written communication skills.
Experience reconciling multiple transactions.
Working knowledge of media platforms, including Facebook and X (formerly Twitter).
Ability to work independently.
Flexible and adaptable to schedule changes.
Working knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), 2005.
Commitment to complying with the Commission’s occupational health and safety standards.
The successful candidate will be subject to a criminal record check, employment reference checks and education verification.
Must be legally entitled to work in Canada.

Competitive salary
Excellent benefits package
Defined benefit pension plan
Paid vacation
Paid personal days
Discounts on passenger bus and train services
Accommodations available for applicants with disabilities throughout the recruitment process