Telefonische Kaltakquise für FlowBetrieb, das Handwerksbetriebe mit KI, WhatsApp - Lösungen und Automatisierungen effizienter macht. Bedarf prüfen, Lösungen vorstellen und Beratungstermine vereinbaren.
About the role
- Remote bilingual call centre representative selling Ontario Northland bus, train, and interline tickets. Providing fares, schedules, customer support, live chat, and social media assistance across Northern Ontario.
Responsibilities
- Sell ONTC bus/train and interline tickets over the phone
- Provide fare and schedule information for all services to the general public
- Perform daily audit functions to reconcile paperwork and daily sales
- Respond to customer enquiries via email, phone, live chat, social media, and other correspondence
- Respond to customer concerns and complaints
- Use Bus Parcel Express software to provide quotes over the phone
- Monitor and answer enquiries through social media platforms
- Communicate with Customer Service Sales Agents, Motor Coach Operators, and Control Centre
- Work within a 24/7 call centre operation with rotating day, evening, and night shifts
Requirements
- Secondary School Diploma or General Educational Diploma (GED)
- 2-3 years’ experience providing customer service in a fast-paced environment, preferably in a call centre setting
- Fluent in both official languages (English and French)
- Must pass a French language proficiency test
- Ability to work shifts, weekends, and holidays
- Ability to work independently at home with a secure, quiet workspace and closing door
- Dedicated internet bandwidth of at least 10 Mbps download and 1 Mbps upload, capable of supporting excellent call quality and high-speed response
- Strong computer skills and experience using Windows-based applications
- Excellent oral and written communication skills
- Previous experience dealing with reconciliation for multiple transactions
- Working knowledge of media platforms such as Facebook and Twitter
- Flexibility to adapt to changing schedules
- Working knowledge of Accessibility Regulations (AODA)
- Commitment to health and safety
- Must pass criminal record check, employment references, and education verification
Benefits
- Competitive salary
- Excellent benefit package
- Defined benefit pension plan
- Paid vacation
- Paid personal leave days
- Discounted transportation on bus and passenger rail services
- Accommodation for applicants with disabilities throughout the recruitment process
- Barrier-free employment accommodations
- Employment equity commitment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
B2B outbound Call Center Agent contacting companies and arranging appointments for CASA AKTIVA’s telecom, IT, and internet solutions. Handling customer needs, data maintenance, and general administration.
Remote bilingual call centre representative selling Ontario Northland bus and train tickets. Providing fares, schedules, customer support, live chat, and social media assistance.
Représentant du centre d’appels d’Ontario Northland, organisme ontarien de transport, vendant des billets d’autobus et de train. Réponse aux demandes clients par téléphone, courriel, clavardage et médias sociaux.
Reservation agent supporting bookings and account inquiries for Camis, a park - reservation technology provider. Delivering customer service through flexible, remote Manitoba shifts.
Credit card contact center representative for TD, North American financial institution. Handling customer inquiries, resolving issues, and recommending banking solutions through primarily remote work.
Remote bilingual call centre agent answering inquiries and scheduling assessments for Kumon’s education program. Supporting families through phone service and Salesforce collaboration.
Travel service advisor supporting Globus Family of Brands’ travel advisors with reservations, documentation, and readiness. Resolving service issues through phone, email, and Dynamics 365 CRM.
Travel Sales Advisor Specialist driving advisor relationships, quote conversion, and bookings for Globus, Cosmos, and Avalon Waterways. Supporting US and Canada travel markets through consultative sales.
Bilingual contact center representative supporting TD customers through inbound and outbound banking calls. Providing advice, resolving inquiries, and meeting service and compliance goals.