Bilingual customer support specialist assisting Silk & Snow customers with sleep - product questions, orders, and deliveries. Handling phone, email, and live - chat inquiries in English and French.
About the role
- Remote Customer Service Associate supporting Iron Mountain’s Canadian information-management clients. Resolving inquiries, complaints, and service issues through CRM-based customer care.
Responsibilities
- Efficiently resolve customer queries and provide accurate details regarding secure storage, information management, and logistics solutions
- Document customer interactions, resolutions, and follow-up actions accurately in CRM
- Investigate and resolve customer complaints, service disruptions, and complex inquiries
- Identify client needs proactively to recommend personalized service adjustments and effective solutions
- Serve as the primary point of contact for North American clients
- Uphold client trust in Iron Mountain’s information management solutions
Requirements
- 2 to 3 years of experience in customer service or a call center environment
- Strong ability to diagnose complex customer issues and implement effective solutions using critical thinking
- Excellent written and verbal communication skills with a track record of empathetic client support
- Proficiency in CRM systems and Microsoft Office Suite preferred
- Exceptional organizational skills with the ability to manage time effectively and prioritize tasks
- Availability required for an 8 AM to 8 PM window
Benefits
- Paid annual leave and sick time
- Comprehensive extended health, vision, dental, and life insurance coverage
- RRSP contribution plans
- Opportunities for continuous learning and professional growth
- Fully remote work
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Experience Agent supporting Dressly users via email and chat. Helping the fashion - tech startup improve support flows and service efficiency.
Senior Full Stack Engineer improving APIs, backend services, and customer - service tools for Skylight’s family technology platform. Collaborating with Customer Success and Engineering to simplify family experiences.
Senior specialist supporting S&C Electric’s resilient power - grid products through Tier 3 troubleshooting. Resolving customer equipment issues and training field - service teams.
Customer Support Advisor supporting clients and members of Achievers’ employee recognition and rewards platform. Resolving complex cases across Salesforce, email, and phone in a hybrid Toronto role.
Customer Support Lead improving training, quality assurance, and Notary Support operations. Helping LawDepot modernize legal document creation and customer experiences.
Customer Support Manager leading teams and improving service operations at Cardata, which automates vehicle reimbursement programs. Driving KPI performance, workforce planning, escalations, and support automation.
Bilingual Customer Support Specialist supporting Roofr’s CRM users in English and Spanish. Troubleshooting inquiries across phone and chat while improving customer experience.
Bilingual Customer Support Specialist supporting Roofr’s CRM customers in English and Spanish. Troubleshooting issues, managing tickets, and improving customer experiences across support channels.
Customer service manager leading key accounts and CSR teams for Marmon’s industrial railcar business. Driving customer satisfaction, process automation, and operational improvement.