Project Manager, Customer Success

Posted 5 hours ago

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About the role

  • Project Manager delivering Fluency for Imaging implementations for Jacobian, an AI radiology technology company. Coordinating integrations, customer adoption, and go-live delivery across healthcare systems.

Responsibilities

  • Own end-to-end delivery of Fluency for Imaging implementation projects, building and managing project plans, timelines, milestones, scope, and budget from kickoff through go-live
  • Coordinate cross-functional delivery resources, including application analysts, interface architects, and adoption specialists, for technical integrations, configuration, workflow design, and SIT/UAT testing and validation
  • Serve as the primary customer point of contact during implementation, leading project communications, status calls, agendas, and meeting minutes
  • Track and report implementation metrics, work requests, and change orders, maintaining current project documentation in Jacobian's project management system
  • Partner with Customer Success and Support teams to transition implementations into business-as-usual ownership through clear handoffs and readiness checkpoints
  • Support customer adoption of new features and releases through release briefings, upgrade planning, and change management
  • Identify and manage project risks, issues, and scope changes; escalate and resolve them to keep delivery on schedule and within budget

Requirements

  • 2+ years of project management experience delivering enterprise software or healthcare IT implementations
  • PMP certification a plus
  • Experience in radiology, imaging, or broader healthcare IT environments strongly preferred
  • Ability to manage multiple concurrent projects and coordinate cross-functional stakeholders across Product, Engineering, Sales, and Customer Success
  • Strong written and verbal communication skills
  • Experience leading customer-facing status calls and producing project documentation, including status reports, decision logs, and meeting notes
  • Ability to drive alignment, manage escalations, and hold stakeholders accountable to timelines without formal authority
  • Familiarity with system integrations such as HL7 and SaaS delivery models
  • Bachelor's degree or equivalent experience
  • Strong competence with MS Office and project management tools
  • Willingness to travel up to 35% of the time

Benefits

  • Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide
  • This role is open to fully remote candidates based anywhere in the US and Canada
  • Comprehensive health insurance available from day one
  • 401k contributions, employer match up to 5%
  • 20 days PTO + sick days
  • Enhanced parental leave and pay

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

PMP

Location requirements

RemoteUnited States

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