About the role

Technical Service Representative at Jacuzzi Group interacting with customers to resolve technical inquiries. Providing expertise for spa products and enhancing customer experience through various channels.

Responsibilities

Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa products
Answer and respond professionally to technical dealer calls and emails with a customer first aptitude
Provide verbal instruction and French translation as needed for repairing spas and installing accessories
Perform service calls to the customer site as required
Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for various products
Write technical memos and product bulletins to keep dealers current on product updates
Work with the QA department on continuous improvement of our products
Provide the organization with analysis regarding problems reported from the field

Fully fluent in French and English
A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
Working knowledge of mechanic components and electrical troubleshooting
Demonstrated verbal and written communication skills.
Excellent problem-solver, able to manage and resolve conflict
Ability to work independently and effectively with co-workers and customers
Knowledge of MS Office Suite, ERP systems
Occasional travel, valid passport and driver’s license required
Occasional overtime and weekend work may be required
Understanding of electro-mechanical concepts is required