Remote Field Representative delivering OSCIA workshops, cost - share support, and project inspections. Engaging Ontario farmers and partners to advance sustainable agriculture programs.
About the role
- Technical Service Representative at Jacuzzi Group interacting with customers to resolve technical inquiries. Providing expertise for spa products and enhancing customer experience through various channels.
Responsibilities
- Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa products
- Answer and respond professionally to technical dealer calls and emails with a customer first aptitude
- Provide verbal instruction and French translation as needed for repairing spas and installing accessories
- Perform service calls to the customer site as required
- Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for various products
- Write technical memos and product bulletins to keep dealers current on product updates
- Work with the QA department on continuous improvement of our products
- Provide the organization with analysis regarding problems reported from the field
Requirements
- Fully fluent in French and English
- A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
- Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
- Working knowledge of mechanic components and electrical troubleshooting
- Demonstrated verbal and written communication skills.
- Excellent problem-solver, able to manage and resolve conflict
- Ability to work independently and effectively with co-workers and customers
- Knowledge of MS Office Suite, ERP systems
- Occasional travel, valid passport and driver’s license required
- Occasional overtime and weekend work may be required
- Understanding of electro-mechanical concepts is required
Benefits
- Remote work
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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Part - time Field Representative delivering OSCIA workshops, cost - share programs, and inspections. Engaging Ontario farmers and agricultural partners to support sustainable rural agriculture.
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