Senior Product Manager, AI-Customer Journey

Posted 2 weeks ago

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About the role

  • Senior Product Manager leading AI-powered internal tools at Jobber for small business success. Drive product development and collaboration across cross-functional teams.

Responsibilities

  • Lead end-to-end product development for Harbour, delivering AI-powered internal tools that provide visibility into the customer journey, enable structured feedback loops, and evolve into a role-optimized GTM experience
  • Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders
  • Define and execute the roadmap for Harbour, balancing short-term wins with long-term innovation
  • Monitor and report on performance of your initiatives to senior leadership
  • Collaborate with all Growth and Business Technology PMs to prioritize key strategies and initiatives for Harbour

Requirements

  • Product management experience in a SaaS or technology-driven company, ideally building internal platforms, AI-powered tools, or systems that support go-to-market (GTM) teams
  • A strong ability to translate across technical and non-technical domains
  • Strong analytical skills, with a track record of using data, customer insights, and systems thinking to inform decisions, optimize workflows, and product outcomes
  • Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while still collaborating with senior leadership for alignment
  • Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions
  • Exceptional communication, strategic thinking, and execution skills

Benefits

  • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
  • Matching in RRSP, TFSA or FHSA
  • Stock options
  • A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential

Job type

Full Time

Experience level

Senior

Salary

CA$145,900 - CA$197,400 per year

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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