Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
JL
Bilingual Customer Concierge, 12 month contract
Posted 5 months ago
About the role
- Bilingual Customer Concierge delivering exceptional service in fluid handling solutions across Canada. Engaging with customers to solve inquiries and enhance their experience while ensuring satisfaction levels are high.
Responsibilities
- Provide timely, professional responses to customer inquiries and issues, ensuring high satisfaction levels.
- Proactively communicate with customers about promised ship dates and any changes to their orders.
- Facilitate the return process, ensuring customers have a seamless experience with credit notes and order issues.
- Maintain accurate and up-to-date records of all customer communications in the CRM system.
- Provide regular updates to customers regarding the status of their orders and shipments.
- Identify and refer complex technical inquiries to the appropriate internal personnel for resolution.
- Collaborate with internal teams to expedite critical orders or those for target accounts.
- Keep customers informed about their inquiries, order statuses, shipments, and any potential issues.
- Exhibit courtesy, patience, and a positive attitude in all customer interactions, enhancing the overall customer experience.
- Recognize when issues need to be escalated to the Customer Experience Manager and seek assistance as needed.
- Collect and provide feedback from customers to internal teams to identify areas for improvement.
- Engage in ongoing self-development and training opportunities to enhance customer service skills and product knowledge.
- Work closely with the sales and distribution teams to ensure customer needs are met efficiently.
Requirements
- Bilingual in English and French, with strong communication skills in both languages
- College Diploma in a related field, AND/OR a minimum of 1 to 3 years of related experience in customer service.
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.).
- Must have excellent written and verbal communication skills in both English and French
- Ability to multitask and deal with a variety of demands.
- Excellent organizational and time management skills.
- Knowledge of mechanics is considered as asset.
- B2B customer experience.
Benefits
- Competitive remuneration including base salary + incentive ($55,000-$65,000)
- Competitive vacation
- Paid personal day program
- Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
- Company Group RRSP with employer matching
- Annual health & wellness subsidy
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