Technical Writer responsible for clear, customer - focused documentation at ELITS. Collaborating with engineers and product experts to ensure user understanding and value from products.
About the role
- Technical Editor at LawDepot enhancing interactive web products for legal document creation. Collaborate with UX Optimization team to ensure user-friendly and engaging templates.
Responsibilities
- Support the migration of legacy files into a new internal platform and contribute to ongoing system improvements
- Implement high-quality products using in-house tools in alignment with defined acceptance criteria
- Build and refine interactive questionnaires and document templates that guide customers in creating customized legal documents
- Support colleagues by assisting with product launches, publishing updates, and setting up or taking down experiments
- Analyze product performance to improve usability and conversion
- Research, create, and promote best practices for building and enhancing web products
- Execute project plans, track deliverables, and coordinate scope changes with project owners
- Collaborate with our Legal, Research, Design, Development, and QA departments to deliver products that are both user-friendly and legally sound
- Conduct peer reviews to maintain quality and consistency across products
- Improve CMS platforms and work with the Development team to bring enhancements to life
Requirements
- Post-secondary education in Web Development (ex. DMIT), Information Technology, Writing, Communications, Business, Library and Information Studies, or other relevant fields
- Ability to learn, utilize, and troubleshoot various types of CMS platforms
- Ability to identify opportunities and suggest new ideas
- Self-driven with the ability to work both independently and as part of a team
- Excellent written and verbal communication skills
- Ability to identify and prioritize high-impact business objectives
- Experience with low-code or web design knowledge would be an asset
- Ability recognizing system constraints and working with cross-functional teams to improve workflows or functionality
Benefits
- Excellent total compensation package
- Comprehensive health and dental benefits, plus an additional Health Care Spending/ Personal Spending Account
- Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
- Three weeks paid vacation, plus bonus personal days
- Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
- Company share plan
- Free catered lunches for the entire office
- Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
- Casual work environment
- Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
- Free and easily accessible parking
- Hybrid working arrangements for balance between getting work done at home and engaging with others in the office
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