Product Manager driving the future of client buying capabilities in Small Business Banking. Collaborating with cross - functional teams for project delivery and stakeholder alignment.
About the role
- Senior Product Manager for B2B SaaS company in Canada shaping product vision and strategy. Leading cross-functional teams to deliver competitive software solutions for enterprise clients in a hybrid model.
Responsibilities
- Define, communicate, and continuously evolve the product vision and multi-year roadmap for our SaaS platform and EDI suite, ensuring alignment with company objectives and our overall product strategy.
- Conduct ongoing competitive analysis and market research to identify emerging trends, opportunities, and potential threats in the B2B commerce and EDI landscape.
- Partner with senior leadership to translate business strategy into actionable product priorities and investment decisions.
- Build and maintain a deep understanding of EDI standards (X12, EDIFACT, XML/AS2) and their application within supply chain and distribution workflows.
- Lead structured customer discovery sessions to uncover unmet needs, validate hypotheses, and inform prioritization decisions.
- Build trusted relationships with key enterprise accounts, acting as a strategic partner who deeply understands their business processes and pain points.
- Advocate for customer needs and ensure a high-quality user experience.
- Collaborate closely with internal stakeholders across Sales, Customer Success, Implementation, and Finance to synthesize diverse inputs and maintain a single, coherent product perspective.
- Develop and present compelling business cases and product proposals to senior leadership, clearly articulating customer value, market size, and expected ROI.
- Own and maintain a prioritized, outcome-oriented product roadmap in alignment with customer needs, strategic objectives, and technical constraints.
- Act as the primary decision-maker for product scope and prioritization.
- Work closely with Development teams throughout the product lifecycle, including sprint planning, backlog refinement, reviews, and retrospectives.
- Write clear and complete epics, user stories and acceptance criteria that give a clear picture of the “forest through the trees” and enable the engineering team to build with confidence.
- Drive cross-functional alignment on release planning, go-to-market readiness, and post-launch evaluation.
- Make informed trade-off decisions and communicate prioritization rationale transparently to all stakeholders.
- Develop and maintain product documentation, including feature specifications and release notes.
- Define and own the KPIs and success metrics for the platform, including adoption, engagement, retention, and revenue impact indicators.
- Establish a rigorous approach to feature measurement and outcome tracking.
- Leverage customer usage data, NPS feedback, and support trends to inform continuous product improvement.
- Deliver regular product performance reporting to leadership and key stakeholders, translating data into actionable insights.
- Share knowledge and best practices in Product Management to the rest of the product team, helping to develop the overall talent at LBMX.
- Champion Agile best practices and contribute to the ongoing maturation of our product development process across the organization.
Requirements
- 6–8 years of product management experience, with at least 3 years in a B2B Enterprise SaaS environment.
- Proven track record of delivering complex, multi-stakeholder software products from ideation through launch and iteration.
- Demonstrated experience driving outcomes following product launches as well as implementing corrective actions based on metrics / KPI’s that have led directly to measured improvements.
- Prior experience leading Agile development teams, with strong command of Scrum and / or Kanban methodologies.
- Experience working with or managing EDI integration products, platforms, or services (X12, EDIFACT, AS2, SFTP-based workflows) is strongly preferred.
- Previous experience managing products in supply chain, logistics, distribution, or EDI-adjacent domains is considered an asset.
Benefits
- Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
- Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
- Company matched GRSP contributions
- Flexible summer hours and a strong commitment to work-life balance
- Education subsidies to support your professional growth
- Full access to LinkedIn Learning to support continuous development and skill building
- Maternity, Parental, and Compassionate Care Leave top-up program
- $500 new hire home office allowance
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