Manager overseeing Provider Network Operations for a health tech company, driving operational efficiency and team leadership in a fast - paced environment.
About the role
- Junior Network Operations Centre Analyst at Long View responsible for operational uptime of monitoring tools. Collaborating with teams to resolve technical issues in Calgary office.
Responsibilities
- Work closely with the Long View NOC, branch and client support teams to help solve problems that have been identified and provide guidance and training on how best to use these tools
- Respond to incidents such as infrastructure, Exchange or SQL problems, and access request to various tools like Secret Server and SolarWinds MSP N-central
- Actively work in monitoring, event and incident management tools like LogicMonitor, PagerDuty, IPsoft IPcenter and BMC Remedy ensuring uptime of various supported tools and their underlying infrastructures
- Manage cloud technology resources used by the NOC to deliver services
- Manage server backups and maintenance plans across NOC Managed IT Services infrastructure
- Build out new monitoring and management templates within the various tools
- Perform monthly test restore activities
- Help produce the monthly Managed IT Service status reports
- Participate, coordinate and carry out all patching activities related to the NOC
- Perform physical infrastructure checks on a regular basis and remediate any issues
- Complete quarterly vulnerability scans and remediate identified issues
Requirements
- 2+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised of on-premise and cloud connected technologies
- A wide knowledge of multiple technology disciplines including distributed systems, database, messaging, network route/switch, Linux, Windows, scripting languages like Python and PowerShell and a wide variety of monitoring and management tools.
- Experience managing IT service management tools including performance monitoring and ITSM solutions
- Experience working with and managing incident, problem, change and service requests that follow ITIL framework standards
- Experience provisioning new client services and working through customer onboarding tasks
- Proven ability to troubleshoot and resolve technical and procedural issues
- Strong verbal and written communication which will allow you to communicate effectively to customers in non-technical terms
- Capability to react quickly and professionally with a sense of urgency
- Ability and desire to work early mornings, evenings or overnights with weekend coverage to accommodate business needs
- CCNA or CCNP certifications
Benefits
- RSP plan
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