Bilingual trainer delivering virtual and onsite implementation training for PBS dealership management software. Supporting automotive dealerships across North America through software adoption and process improvement.
About the role
- Adoption and Change Management Consultant ensuring project success through Microsoft 365 adoption strategies and stakeholder relationships. Collaborating with clients to maximize technology adoption and user engagement in Vancouver.
Responsibilities
- Collaborate with clients to understand how a technology change will affect their end-users
- Inform clients of the technology’s full range of features so they can make the most of its benefits
- Collect requirements for technology adoption using methods such as one-on-one interviews or leading group workshops
- Work alongside LVS technical teams and clients to establish a Governance Plan for implementing new technology
- Create and execute resources like adoption support materials, end-user communications, and training tools to ensure effective change management and technology rollout
- Monitor and analyze user adoption and usage to guarantee the secure, efficient, and consistent use of technology across the organization.
- Maintain a comprehensive adoption and change management plan covering governance, communication, stakeholder engagement, training, and ongoing support to promote lasting adoption
- Partner with LVS technical consultants to stay informed about client technology changes to develop robust OCM plans that address Governance, Communications, and Training
- Draft a Communications Plan and produce messages to advance this plan
- Use different communication channels to share messages
- Design a role-based Training Plan considering different user roles and impact assessments
- Develop and deliver training content tailored for a variety of users, from white-glove sessions for Executives and their assistants, to sessions for office staff and frontline workers
- Assist with other project activities related to change and communication.
- Participate in meetings with the internal OCM Community of Practice to further the practice area’s development
- Lead projects as a coordinator when needed to achieve utilization targets during periods without OCM assignments
Requirements
- 5+ years of experience in a change management role with a focus on supporting the people side of change in technology adoption consulting
- Experience with technical implementations and changes including SharePoint and Teams projects
- Ability to follow established processes to deliver quality outcomes, understand hand-off, and be able to suggest and apply improvements
- Experience eliciting requirements and creating role-based user requirements and impact assessment documentation
- Experience creating communication plans and messages, using various communication methods and tools
- Experience creating training plans and materials including the development of training videos, quick reference cards, Microsoft Forms Quizzes, and PowerPoint decks
Benefits
- Great people and culture
- Flexible Work Environment
- Interesting work – Be part of exciting projects while accessing all the latest technologies
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Training Manager leading culturally grounded mental wellness and addictions education for First Nations communities. Overseeing training staff, curriculum, partnerships, budgets, and knowledge exchange at Thunderbird Partnership Foundation.
EHS Training Specialist designing and delivering safety training for Mosaic's phosphate and potash operations. Supporting regulatory compliance, employee development, and learning initiatives onsite in Belle Plaine.
Learning and Development Designer creating blended training and performance solutions for TD, a major North American bank. Leading instructional design projects, stakeholder engagement, evaluation, and maintenance planning.
Instructional Design Specialist designing AI - assisted learning programs for Thumbtack’s home - services marketplace. Improving frontline performance through scalable training, evaluation, and multimedia content.
Business Training Consultant designing training for CIBC’s client - facing banking technology. Analyzing learning needs, developing digital content, and supporting branch users.
Bilingual automotive sales trainer implementing PBS dealership software for North American dealerships. Delivering virtual and onsite training in English and French.
Bilingual trainer implementing PBS dealership accounting software for automotive customers. Delivering virtual and onsite training across North America.
Bilingual trainer implementing PBS dealership management software for automotive fixed operations. Delivering virtual and onsite customer training across North America.
Bilingual automotive sales trainer delivering PBS dealership software training and implementation support. Serving customers virtually and onsite across North America.