Learning specialist designing digital and live employee development experiences for The Dufresne Group, a Canadian home furnishings retailer. Managing LMS content, learning analytics, facilitation, and capability - building initiatives.
About the role
- Adoption and Change Management Consultant ensuring project success through Microsoft 365 adoption strategies and stakeholder relationships. Collaborating with clients to maximize technology adoption and user engagement in Vancouver.
Responsibilities
- Collaborate with clients to understand how a technology change will affect their end-users
- Inform clients of the technology’s full range of features so they can make the most of its benefits
- Collect requirements for technology adoption using methods such as one-on-one interviews or leading group workshops
- Work alongside LVS technical teams and clients to establish a Governance Plan for implementing new technology
- Create and execute resources like adoption support materials, end-user communications, and training tools to ensure effective change management and technology rollout
- Monitor and analyze user adoption and usage to guarantee the secure, efficient, and consistent use of technology across the organization.
- Maintain a comprehensive adoption and change management plan covering governance, communication, stakeholder engagement, training, and ongoing support to promote lasting adoption
- Partner with LVS technical consultants to stay informed about client technology changes to develop robust OCM plans that address Governance, Communications, and Training
- Draft a Communications Plan and produce messages to advance this plan
- Use different communication channels to share messages
- Design a role-based Training Plan considering different user roles and impact assessments
- Develop and deliver training content tailored for a variety of users, from white-glove sessions for Executives and their assistants, to sessions for office staff and frontline workers
- Assist with other project activities related to change and communication.
- Participate in meetings with the internal OCM Community of Practice to further the practice area’s development
- Lead projects as a coordinator when needed to achieve utilization targets during periods without OCM assignments
Requirements
- 5+ years of experience in a change management role with a focus on supporting the people side of change in technology adoption consulting
- Experience with technical implementations and changes including SharePoint and Teams projects
- Ability to follow established processes to deliver quality outcomes, understand hand-off, and be able to suggest and apply improvements
- Experience eliciting requirements and creating role-based user requirements and impact assessment documentation
- Experience creating communication plans and messages, using various communication methods and tools
- Experience creating training plans and materials including the development of training videos, quick reference cards, Microsoft Forms Quizzes, and PowerPoint decks
Benefits
- Great people and culture
- Flexible Work Environment
- Interesting work – Be part of exciting projects while accessing all the latest technologies
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