ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- Quality Analysis Consultant aiding in continuous improvement through data analysis at Long View's Toronto branch. Driving quality assurance processes and collaborating with cross-functional teams.
Responsibilities
- Develop and share knowledge of QA best practices both internally and with customers’ teams
- Ensure test strategies are in context of current business processes and incorporates how the business uses our systems
- Represent the QA function as needed in our internal initiatives and communicate status back to the team
- Lead testing activities for assigned projects
- Ensure quality of software and adherence to user story requirements before release to our customers
- Define the test strategy and scope for assigned projects, implementing QA best practices
- Estimate and communicate quality assurance effort for assigned work
- Develop comprehensive test plans and test cases
- Identify and partner with cross-functional teams to ensure all necessary levels of testing are performed
- Make recommendations to cross-functional teams for improvement of applications based on company strategies
- Identify, mitigate, and drive product issues and risks to resolution
- Collaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risks
- Analyze user story requirements and validate their testability
- Log defect reports and perform retest of defects as required
- Communicate test progress and results and other relevant information
Requirements
- 5+ years of industry experience working as a Quality analyst in an IT Service Desk environment
- Solid understanding of ServiceNow and other ITSM tools to assist in monitoring, troubleshooting and performance analysis
- 5+ years recent experience with a consulting services organization
- ServiceNow client-facing engagement or delivery experience
- ServiceNow Automated Test Framework knowledge and experience
- Excellent communication and problem-solving skills with attention to detail
- Capacity to continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
- Capability to quickly learn and adapt to new business and technical concepts
- Experience with Microsoft Office, and ServiceNow
Benefits
- Great people and culture
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
- Fun is one of our core values
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