Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- Quality Analysis Consultant aiding in continuous improvement through data analysis at Long View's Toronto branch. Driving quality assurance processes and collaborating with cross-functional teams.
Responsibilities
- Develop and share knowledge of QA best practices both internally and with customers’ teams
- Ensure test strategies are in context of current business processes and incorporates how the business uses our systems
- Represent the QA function as needed in our internal initiatives and communicate status back to the team
- Lead testing activities for assigned projects
- Ensure quality of software and adherence to user story requirements before release to our customers
- Define the test strategy and scope for assigned projects, implementing QA best practices
- Estimate and communicate quality assurance effort for assigned work
- Develop comprehensive test plans and test cases
- Identify and partner with cross-functional teams to ensure all necessary levels of testing are performed
- Make recommendations to cross-functional teams for improvement of applications based on company strategies
- Identify, mitigate, and drive product issues and risks to resolution
- Collaborate with cross-functional team members to define user stories, acceptance criteria, deliverables, and product risks
- Analyze user story requirements and validate their testability
- Log defect reports and perform retest of defects as required
- Communicate test progress and results and other relevant information
Requirements
- 5+ years of industry experience working as a Quality analyst in an IT Service Desk environment
- Solid understanding of ServiceNow and other ITSM tools to assist in monitoring, troubleshooting and performance analysis
- 5+ years recent experience with a consulting services organization
- ServiceNow client-facing engagement or delivery experience
- ServiceNow Automated Test Framework knowledge and experience
- Excellent communication and problem-solving skills with attention to detail
- Capacity to continuously improve team processes to ensure information is of the highest quality, contributing to the overall effectiveness of the team
- Capability to quickly learn and adapt to new business and technical concepts
- Experience with Microsoft Office, and ServiceNow
Benefits
- Great people and culture
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
- Fun is one of our core values
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.
Senior ServiceNow Developer at FCC designing, developing, and deploying technical solutions for Canadian agriculture. Ensuring reliable, maintainable, and scalable ServiceNow platforms.
Senior Information Security Analyst responsible for ITSM and security assessment for Capco's clients. Collaborating on ServiceNow improvements and managing security controls.
ITSM Developer managing and optimizing the ServiceNow platform for Bird Construction. Collaborating with teams to ensure efficient IT service delivery and system performance.
Senior ServiceNow Engineer developing ServiceNow applications and solutions for Equitable Bank, Canada's top Challenger Bank. Leading feature delivery and mentoring junior engineers within the team.
Solution Architect optimizing ServiceNow Service Portal solutions. Join NewRocket in transforming digital workflows for clients in North America.
Senior ServiceNow Technical Consultant providing guidance to customers on ServiceNow processes and developing solutions. Responsible for implementation, configuration, and hands - on support with ServiceNow platforms.
ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.