ServiceNow Administrator managing Cloudera's HRSD and ITSM platform. Configuring workflows, catalog services, CMDB data, access controls and continuous improvements.
CT
Senior Systems Integrator – Technology Services, ServiceNow
Posted 2 months ago
About the role
- Senior Systems Integrator providing technical leadership in ServiceNow at the City of Toronto. Leading architectural direction and governance for enterprise-scale ServiceNow implementations.
Responsibilities
- To provide senior technical leadership, architectural direction and governance for the design, implementation, integration and ongoing evolution of the City’s ServiceNow platform.
- Define and maintain end-to-end ServiceNow architecture across IT Service Management, IT Operations Management and IT Asset Management, including ITSM, Discovery, Service Mapping, Event Management, Software Asset Management, Hardware Asset Management, CMDB and Common Service Data Model.
- Establish platform architecture standards, integration patterns, development guardrails and governance controls to ensure ServiceNow solutions are scalable, secure, resilient, supportable and aligned with City technology standards.
- Guide the responsible introduction of mobile-enabled services, workflow automation, Virtual Agent and AI-assisted capabilities that improve employee experience, operational efficiency and decision-making.
- Provide architectural oversight throughout the solution lifecycle, reduce technical debt and support consistent enterprise service delivery across the City.
Requirements
- Extensive experience providing architecture and technical leadership for complex, enterprise-scale ServiceNow implementations across multiple modules, including ITSM and at least one of ITOM or ITAM.
- Extensive experience in designing and governing ServiceNow platform architecture, including CMDB, CSDM, Discovery, Service Mapping, application and integration architecture, data governance, platform security and technical standards.
- Extensive experience designing and implementing enterprise integrations with ServiceNow, including REST or SOAP APIs, IntegrationHub, MID Server, event ingestion, message queues and identity integrations using technologies such as SSO, SAML or OAuth.
- Extensive experience with ServiceNow development and configuration standards, including JavaScript, Glide APIs, Flow Designer, scoped applications, update sets, source control, Automated Test Framework, CI/CD and performance optimization.
- Valid ServiceNow Certified System Administrator certification, together with at least one of the following current ServiceNow certifications: Certified Application Developer; Certified Implementation Specialist – IT Service Management; Certified Implementation Specialist – IT Operations Management; or Certified Technical Architect or another recognized ServiceNow architect-level certification.
- Considerable experience establishing architecture governance, development guardrails and secure-by-design practices within a large, complex organization, including architecture reviews, technical decision records, release readiness, audit support and management of technical debt.
- Considerable experience leading multidisciplinary technical teams and providing architectural oversight to vendors and systems integrators, with demonstrated ability to translate business requirements into scalable technical solutions and communicate recommendations to senior technology and business stakeholders.
- Post-secondary degree or diploma in computer science, information technology, engineering, business administration or a related discipline, or an equivalent combination of education and extensive relevant experience.
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