ServiceNow Developer configuring order - management and customer - facing workflows for Zaelab’s commerce technology practice. Integrating ServiceNow with CRM, CPQ, ERP, billing, and fulfillment platforms.
About the role
- Senior ServiceNow Developer building a unified work-order platform for Support Tech LLC’s nationwide IT field-services business. Integrating CSM, FSM, ITSM, Field Nation, and external client platforms.
Responsibilities
- Design and implement a Unified Intake strategy connecting CSM Cases, FSM Work Orders, and ITSM Incidents
- Configure and optimize Dispatcher Workspace and the ServiceNow Mobile App for field technicians
- Build Install Base and Sold Products architecture within CSM
- Own ServiceNow and Field Nation integration, including status synchronization, technician check-ins, and automated work order posting
- Develop real-time synchronization using Webhooks and Scripted REST APIs
- Automate cost tracking by importing Field Nation spend limits and invoice data into ServiceNow expense lines
- Build a Scalable Injection API to ingest work orders from external client platforms into normalized ServiceNow format
- Use Integration Hub and Flow Designer for multi-step cross-platform workflows
- Design and maintain Correlation ID logic to prevent duplicate ticketing and synchronize comments and attachments bi-directionally
- Build cross-functional dashboards for real-time technician performance and integration health monitoring
Requirements
- 5+ years of ServiceNow Development experience focused on CSM and FSM implementations
- Proven track record building complex REST/SOAP integrations
- Experience with Field Nation’s API or Connector highly preferred
- Mastery of Flow Designer, Integration Hub, Business Rules, Script Includes, and Service Portal
- Expert knowledge of Import Sets, Transform Maps, and Robust Transform Engines
- Ability to build real-time technician performance and integration-health dashboards
- ServiceNow certifications (CSA, CAD, or CIS in FSM/CSM) preferred
- Prior experience in a tech-support or field-service-heavy industry preferred
- Experience with Service Bridge or eBonding preferred
Benefits
- Opportunity to own the “Work Order Aggregator” vision
- Build a world-class integration suite
- Work remotely worldwide
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