Senior ServiceNow Developer building a unified work - order platform for Support Tech LLC’s nationwide IT field - services business. Integrating CSM, FSM, ITSM, Field Nation, and external client platforms.
About the role
- Associate supporting administration and adoption of business applications for RSM's Dynamics 365 practice. Collaborating with IT and users to enhance platform operations and efficiency.
Responsibilities
- Support the administration and day-to-day operations of key business applications utilized by the BA D365 practice.
- Administer and support core ServiceNow modules, including Incident, Problem, Change, Request, and Knowledge Management.
- Configure and maintain forms, lists, workflows, notifications, business rules, UI policies, and low-code automation solutions.
- Manage users, groups, roles, and access controls in accordance with established governance and security standards.
- Troubleshoot platform and application issues, perform root cause analysis, and coordinate issue resolution.
- Support data imports, exports, reporting, and basic integrations following established standards and procedures.
- Implement minor enhancements and process improvements to improve operational efficiency and user experience.
- Partner with Corporate IT and DASH teams to support platform initiatives, testing, releases, and user adoption activities.
- Create and maintain documentation, knowledge articles, training materials, and operational procedures.
- Support additional platforms managed by the Enablement and Technical Operations teams, including ServiceNow, Secret Server, BeyondTrust, and other business applications as needed.
- Participate in user acceptance testing (UAT), release validation, and continuous improvement initiatives.
- Assist with gathering business requirements and translating them into practical technology solutions.
Requirements
- 1-3 years of experience supporting enterprise applications, business systems, IT operations, or platform administration.
- Experience with or exposure to the ServiceNow platform.
- Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- Strong organizational skills and ability to manage multiple priorities simultaneously.
- Ability to work independently while collaborating across cross-functional teams.
- Strong customer service mindset and commitment to delivering a positive user experience.
- Availability to work during standard U.S. business hours.
- Bachelor's degree in Information Technology, Information Systems, Business, or a related field, or equivalent professional experience.
Benefits
- Flexibility in your schedule
- Competitive benefits and compensation package
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