About the role

Director of Software Development leading RFX I/O Mission Team at Loopio, responsible for document ingestion and processing systems.

Responsibilities

lead and grow multiple engineering pods, including supporting other managers and technical leads.
foster a high-performing, inclusive engineering culture centered on accountability, autonomy, and craft.
mentor and develop engineering leaders through coaching, clear feedback, and career investment.
drive the architecture and evolution of Loopio's document ingestion and processing platform, covering various source documents and customer portal integrations.
partner with Data and ML teams to integrate AI-powered extraction and understanding models into the import pipeline.
oversee planning, prioritization, and execution across multiple pods, ensuring delivery against a roadmap that directly impacts customer retention and deal conversion.
champion high-quality engineering practices including observability, testing, and performance optimization across ingestion and processing systems.
serve as a key technical voice in strategic planning for the RFX I/O Mission Roadmap.

10+ years of experience in software development, including 3–5+ years in engineering leadership roles.
proven success managing and scaling multiple engineering pods and/or other managers.
experience building and scaling document ingestion and processing systems - handling complex, real-world file formats reliably at scale.
technical fluency in building reliable backend systems, with experience navigating the complexity of real-world document formats and data quality challenges.
familiarity with AI/ML applied to document understanding - such as extraction, classification, layout analysis, or structured data recognition.
excellent communication skills, with the ability to connect technical decisions to business outcomes.
track record of building inclusive, high-trust team environments.
Bachelor's or Master's degree in Computer Science or related field — or equivalent industry experience.

flexible co-working locations available to Loopers in ON and BC.
remote setup with a MacBook laptop, monthly phone and internet subsidy, and a work-from-home budget.
opportunities for connections in a remote-first environment.
health and wellness benefits to support well-being, starting from day 1.
ongoing feedback and regular 1-on-1s for your development.
dedicated professional mastery allowance for learning support.
participation in townhalls, AMAs, and quarterly celebrations to celebrate wins as #oneteam.
opportunities to connect through four active Employee Resource Groups.