Engineering Manager leading Mercury’s banking account services and senior engineering team. Building reliable systems for customer account management and money movement.
About the role
- Director of Software Development leading RFX I/O Mission Team at Loopio, responsible for document ingestion and processing systems.
Responsibilities
- lead and grow multiple engineering pods, including supporting other managers and technical leads.
- foster a high-performing, inclusive engineering culture centered on accountability, autonomy, and craft.
- mentor and develop engineering leaders through coaching, clear feedback, and career investment.
- drive the architecture and evolution of Loopio's document ingestion and processing platform, covering various source documents and customer portal integrations.
- partner with Data and ML teams to integrate AI-powered extraction and understanding models into the import pipeline.
- oversee planning, prioritization, and execution across multiple pods, ensuring delivery against a roadmap that directly impacts customer retention and deal conversion.
- champion high-quality engineering practices including observability, testing, and performance optimization across ingestion and processing systems.
- serve as a key technical voice in strategic planning for the RFX I/O Mission Roadmap.
Requirements
- 10+ years of experience in software development, including 3–5+ years in engineering leadership roles.
- proven success managing and scaling multiple engineering pods and/or other managers.
- experience building and scaling document ingestion and processing systems - handling complex, real-world file formats reliably at scale.
- technical fluency in building reliable backend systems, with experience navigating the complexity of real-world document formats and data quality challenges.
- familiarity with AI/ML applied to document understanding - such as extraction, classification, layout analysis, or structured data recognition.
- excellent communication skills, with the ability to connect technical decisions to business outcomes.
- track record of building inclusive, high-trust team environments.
- Bachelor's or Master's degree in Computer Science or related field — or equivalent industry experience.
Benefits
- flexible co-working locations available to Loopers in ON and BC.
- remote setup with a MacBook laptop, monthly phone and internet subsidy, and a work-from-home budget.
- opportunities for connections in a remote-first environment.
- health and wellness benefits to support well-being, starting from day 1.
- ongoing feedback and regular 1-on-1s for your development.
- dedicated professional mastery allowance for learning support.
- participation in townhalls, AMAs, and quarterly celebrations to celebrate wins as #oneteam.
- opportunities to connect through four active Employee Resource Groups.
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