ServiceNow Technical Lead responsible for overseeing the design and development of the ServiceNow platform. Collaborating with teams to ensure compliance and best practices for efficient banking operations.
About the role
- Analyste ServiceNow soutenant le développement et l’optimisation d’une plateforme pour un client international. Télétravail 100% avec possibilité de renouvellement.
Responsibilities
- Support development and optimization efforts for the ServiceNow platform
- Gather, analyze and document functional requirements related to ServiceNow
- Organize workshops with stakeholders to explore issues and validate solutions
- Write user stories and functional specifications in accordance with ServiceNow standards
- Facilitate collaboration between business teams and the ServiceNow COE
- Support technical, QA, and change management teams in deploying deliverables.
Requirements
- Minimum of 3 years' experience on the ServiceNow platform in an analyst role
- Good knowledge of ITSM and ITOM modules (Incident, Change, Catalog, Problem, CMDB, Employee Service Center)
- Experience documenting user stories, processes, and functional specifications
- Familiarity with Agile/Scrum environments and ITIL principles
- Bilingual in French and English
- Asset: Knowledge of SPM, GRC, CSM, HRSD modules or other enterprise service areas in ServiceNow
- Asset: ServiceNow certification.
Benefits
- 100% remote work
- Possibility of contract renewal
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