ServiceNow Developer and product owner building automated platform solutions for Huron, a global consulting organization. Gathering requirements, managing backlogs, and delivering scalable ServiceNow workflows.
About the role
- Senior Solutions Consultant providing business and solutions consultancy for ServiceNow in pre-sales role. Collaborating with customers to scope initiatives and recommend solutions while leveraging Crossfuze Delivery team.
Responsibilities
- Crossfuze is recruiting for a Senior Solutions Consultant to join our pre-sales team.
- ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects
- Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo
- Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers
- Responsible for addressing customer business issues and translating to value through ServiceNow solutions
- Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
- For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
- For a given engagement, provide cost estimates with regard to time and resources
- Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction
- Work closely with the sales team to determine that our services are positioned properly on all designated accounts
- Ensure a smooth transition from sales to the delivery team as projects kick off
- Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc.
- Prepare estimates for RFP responses
- Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral
- Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation
- Create and update estimating details on Crossfuze offerings
- At the direction of the Director of Solution Consulting, will help with onboarding of new hire Account Executives and Solutions Consultants
Requirements
- 5+ year of sales or pre-sales experience
- 7+ years of functional and technical knowledge of ServiceNow configuration and implementation
- Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
- Required experience:
- ServiceNow Certified System Administrator & 1-additional platform certification
- ITIL v3 or v4 certification
Benefits
- The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
- Flexible remote work options
- Additional PTO day for mental health
- Competitive paid time off
- Half-day Fridays
- Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
- Paid maternity and paternity leave for biological birth and adoption
- Newborn, adoption and fertility assistance
- Competitive training & development programs
- Extended Healthcare Plan
- Group RRSP with employer match
- 10 days toward bereavement leave
- Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.
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