About the role

Principal Design Researcher leading qualitative and quantitative research for MaintainX, a mobile-first work execution platform. Translating frontline insights into AI-first product decisions.

Responsibilities

Own end-to-end research, including scoping, planning, participant recruitment, sessions, synthesis, and presenting findings
Translate complex findings into clear narratives and actionable recommendations
Conduct site visits, interviews, and hands-on observation with maintenance technicians, facility managers, and operations teams
Champion customer empathy across Product, Design, Engineering, and leadership through storytelling, insight repositories, and research read-outs
Use AI tools for data tagging and pattern synthesis while maintaining rigor and critical thinking
Independently scope, prioritize, and manage research projects aligned with team goals
Establish research tools, templates, and rhythms to embed user insights into product development

6+ years of experience in UX research
Strong foundation in qualitative and quantitative research methodologies
Ability to scope ambiguous problems into research plans and translate findings into product recommendations
Experience synthesizing research into presentations that influence product direction
Ability to work independently in cross-functional, fast-paced environments
Experience adopting AI tooling to accelerate research workflows
Experience with analytics tools such as Amplitude
Expert-level English, spoken and written, required
Background in psychology, HCI, anthropology, or a related field (or equivalent practical experience) preferred
Exposure to service design, journey mapping, or VOC programs preferred
Experience at a B2B SaaS company or with products serving non-desk workers preferred