About the role

Junior UX Researcher conducting interviews with people with disabilities to improve digital products. Supporting accessibility research for Fable’s enterprise customers, including Walmart, Slack, and Shopify.

Responsibilities

Support and collaborate with UX researchers on generative and evaluative research with assistive technology users on websites, web apps, mobile apps and software
Identify pain points, preferences and behaviours from user interviews
Document interview findings in a structured note-taking tool
Analyze and synthesize research findings to generate actionable insights
Provide clear and timely project updates to Fable team members
Maintain internal customer documentation
Track deliverables via the project management system
Collaborate with support teams to coordinate participant interviews

1+ years facilitating user interviews on digital products in a UXR context
Able to define research goals, articulate hypotheses and apply the best research methods for a wide range of problems
Experience translating research findings into thematic insights
Compassionate and patient demeanour with confidence and assertion to get things done
Active listening and problem-solving skills
Attention to detail
Ability to build relationships and connect with people quickly
Organized and able to manage a large volume of tasks independently
Tech-savvy with the ability to navigate apps and software
Strong analytical, communication and team skills
Passionate to learn about assistive technology, accessibility and user research
Open-minded, open and personable, with an understanding that the human spectrum is diverse
Problem-solving judgment and ability to collaborate and escalate issues
Creative and adaptable in a quickly evolving team
Experience with assistive technology or engaging with assistive technology users is a nice-to-have