UX Researcher conducting customer research and prototyping in Figma at Nureva. Shaping user - centered audio and collaboration products with agile, cross - functional teams.
About the role
- Senior UX Researcher guiding discovery, usability studies, and product decisions for PointClickCare’s healthcare platform. Translating customer insights into strategy and UX recommendations.
Responsibilities
- Plan and conduct UX research, usability studies, and mixed-method discovery
- Partner with Product and UX Design to formulate discovery plans and recommend research methodologies
- Identify and recruit appropriate customers, participants, and stakeholders
- Lead end-to-end research, including discussion guide development, study facilitation, analysis, synthesis, and sharing findings
- Conduct surveys, in-depth interviews, remote feedback, usability testing, prototype-based research, user outreach, use-case discovery, persona and journey mapping, and validation
- Translate customer feedback and research data into actionable insights and strategy and design recommendations
- Lead or participate in workshops and communicate strategic research decisions and outcomes to leadership
- Provide project leadership to researchers and designers
- Collaborate with subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen persona, journey, and use-case understanding
Requirements
- 5+ years of experience as a UX researcher or in a similar customer-focused research role
- Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field
- Ability to create research strategies and discovery plans
- Ability to develop discussion guides, select methodologies, conduct interviews and studies, and analyze and synthesize findings
- Strong qualitative and quantitative research skills
- Experience translating user feedback into actionable insights
- Experience with Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, Pendo, or similar tools
- Strong written and verbal communication skills
- Ability to travel to customer sites approximately four times per year
- Experience using AI tools such as Claude and Microsoft Copilot
- Healthcare, medical, regulated, payer, acute-care, or financial application research experience preferred
- Experience collaborating in Figma and Miro preferred
- Ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts preferred
Benefits
- Remote work option with in-office events requiring travel to Mississauga and/or Salt Lake City
- Flexibility, growth opportunities, and meaningful work
- Training and development opportunities
- Equal employment opportunity
- Disability accommodations available upon request
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