Senior UX Researcher shaping StackAdapt’s programmatic advertising platform through mixed - method research. Leading product strategy, workshops, stakeholder coaching, and AI - enabled research workflows across multiple teams.
About the role
- UX Research Manager leading qualitative, quantitative, and AI-enabled research for Meltwater’s enterprise SaaS platform. Guiding UX metrics, product strategy, and a researcher.
Responsibilities
- Lead how Meltwater understands customers and measures product experience quality
- Run hands-on qualitative and quantitative UX research
- Manage and mentor one researcher
- Plan and conduct interviews, field research, usability testing, and diary studies
- Design and run surveys, experiments, and behavioral analyses
- Use product analytics such as FullStory, Pendo, and Amplitude to baseline, track, and size problems
- Scale UX research with AI tools and self-serve AI workflows, applying human review for quality, bias, and privacy
- Own the UX metrics framework and reporting on CES, CSAT, ease of use, UI, and design-system usability
- Translate UX trends into recommendations for leadership
- Manage research operations across multiple pillars and product squads
- Create research templates, guardrails, and training for PMs and Product Designers
- Partner with Product, Design, and Engineering leaders to influence roadmap priorities
- Present findings and recommendations to senior stakeholders
Requirements
- 8+ years of experience in UX/design research
- 3+ years managing people, with a current or recent team of 1–5
- Proven case studies demonstrating qualitative and quantitative research and business impact
- Strong organizational mindset
- Ability to operationalize research and embed user-centricity
- Experience inside an enterprise SaaS company, ideally with complex, data-rich B2B products
- Experience defining and reporting UX metrics such as CES, CSAT, SUS, task success, and competitive benchmarks
- Proficiency with research platforms such as UserTesting, Maze, Qualtrics, and FullStory
- Proficiency with analytics tools
- Hands-on experience using AI tools and LLM-based workflows for research synthesis and analysis, with judgment on accuracy and privacy
- Figma and design-system fluency
- Ability to evaluate UI usability alongside designers and engineers
- Strong storytelling and communication skills
- Experience influencing senior stakeholders and product strategy
- Bachelor’s degree required
- Advanced degree in HCI, psychology, human factors, or a related field preferred
Benefits
- Flexible paid time off
- Excellent medical, dental, and vision options
- Complimentary CalmApp subscription for you and your loved ones
- Hybrid work style
- Inclusive community
- Ongoing professional development opportunities
- Performance-based bonus opportunity
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