Senior UX Researcher guiding discovery, usability studies, and product decisions for PointClickCare’s healthcare platform. Translating customer insights into strategy and UX recommendations.
About the role
- UX Researcher conducting customer research and prototyping in Figma at Nureva. Shaping user-centered audio and collaboration products with agile, cross-functional teams.
Responsibilities
- Plan, conduct, and manage research activities throughout the product development lifecycle
- Engage directly with customers to understand their needs, workflows, challenges, goals, and decision-making processes
- Conduct qualitative and quantitative research using interviews, contextual inquiry, usability testing, surveys, diary studies, and observational research
- Collaborate with UX designers, product managers, and developers to translate research insights into product requirements and experience improvements
- Create personas, journey maps, storyboards, flow diagrams, and wireframes to communicate customer needs and user experiences
- Create wireframes, concepts, and prototypes in Figma to communicate design intent, explore solutions, support usability testing, and support product development
- Develop a strong understanding of Nureva's hardware, software, and product development processes
- Stay informed on industry trends, emerging technologies, and evolving customer needs within the audio and collaboration technology space
- Work embedded within agile development teams and bring a customer perspective to every stage of product development
Requirements
- University degree or equivalent experience, preferably in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Human Factors, Anthropology, Sociology, User Experience Research, or a related discipline
- Experience in UX research, UX design, product design, human factors, or a similar user-centered role
- Strong portfolio showcasing research and design skills
- Strong facilitation, communication, and storytelling skills
- Ability to work effectively with cross-functional teams and influence decisions through evidence-based insights
- Strong critical thinking, curiosity, and problem-solving abilities
- Passion for understanding customer behavior and translating insights into business and product value
- Proficiency with collaborative design and research tools such as Figma and Miro
- Experience applying user-centered design methodologies and evaluating user-interface patterns through research
- Demonstrated good design process and creative problem-solving aptitude
- Excellent written and verbal communication skills
- Software development experience is considered an asset
- Nice to have: Experience with audio technologies, including hobbies and interests
- Nice to have: Experience designing for IoT devices or software that interfaces with hardware
- Nice to have: Experience researching or designing mobile, web, or cross-platform user experiences
- Nice to have: Experience designing AI-enabled experiences
- Nice to have: Experience with UX metrics and measuring user experience outcomes over time
- Nice to have: Experience with accessibility research and inclusive design practices
- Nice to have: Experience working within an Agile or Scrum product development environment
Benefits
- Competitive total compensation package
- Unique perks and benefits
- Open and collaborative office
- Great team environment
- Hybrid work capacity with 3 days in office
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