AVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving compliance, transformation, vendor performance, and high-performing international teams.
Responsibilities
Lead accurate, timely, and compliant global payroll delivery
Oversee payroll operations, benefits administration, and rewards-related services
Partner with People & Communications, Finance, Tax, Legal, Risk, and Technology teams
Support complex employee matters, escalations, and global operational priorities
Define and execute the global payroll and rewards services strategy
Lead operating model improvements, process simplification, automation, and service modernization
Support organizational changes, acquisitions, business expansions, and strategic initiatives
Strengthen controls, policies, operational standards, audit readiness, and regulatory compliance
Manage business continuity and resiliency planning for critical processes
Use operational metrics and insights to manage risks and improve performance
Lead payroll and rewards service-provider relationships and governance
Drive vendor service quality, cost effectiveness, accountability, and continuous improvement
Lead a global organization across multiple regions
Build capability through coaching, talent development, succession planning, and employee engagement
Requirements
Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent work experience
10+ years of experience leading HR leaders and specialists in payroll, benefits administration, data management, and HR operations
Cross-cultural experience in culturally diverse environments
Strong expertise in business process improvement
Ability to create a compelling future vision and inspire commitment
Extensive leadership experience in global payroll, rewards operations, benefits administration, shared services, or HR operations within a large, complex organization
Deep understanding of payroll compliance, controls, governance, and vendor management
Experience leading global teams and large-scale operational or transformation programs
Knowledge of benefits administration, compensation operations, employee rewards programs, and service delivery models
Strong analytical, problem-solving, and stakeholder management skills
Ability to operate effectively in highly regulated and control-focused environments
Experience with Workday, ADP, ServiceNow, or comparable HR, payroll, and case management platforms preferred
Professional certifications such as CPP, CPA, or equivalent are an asset
Benefits
Incentive programs and incentive compensation tied to business and individual performance
Flexible work environment
Health insurance
Dental insurance
Mental health benefits
Vision coverage
Short- and long-term disability coverage
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days in Canada
Statutory leaves of absence
Learning and career growth support
Employee well-being and inclusion support
Reasonable accommodation during the application process
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