Contract payroll consultant processing Canadian or UK payroll on ADP for Melita Group, an HR outsourcing firm. Managing client payrolls, reconciliations, statutory filings, and year - end processing.
About the role
- Workday Payroll Analyst supporting Workday Payroll accuracy and issue resolution for EllisDon’s construction operations. Collaborating with Payroll, HR, IT, and cross-functional teams across Canadian locations.
Responsibilities
- Respond to payroll-related inquiries and support requests submitted through ServiceNow.
- Investigate and troubleshoot Workday Payroll issues involving payroll transactions, worker data, earnings, deductions, tax setup, pay results, and payroll processing errors.
- Document interactions, issue details, root-cause findings, resolutions, and follow-up actions according to company procedures and audit requirements.
- Escalate complex payroll or system issues to specialized or technical support teams.
- Maintain current knowledge of Workday Payroll functionality, business processes, integrations, configuration impacts, and best practices.
- Create and maintain payroll job aids, FAQs, process documentation, and training materials.
- Monitor recurring support trends, data issues, and user feedback to identify process improvement, system enhancement, or training opportunities.
- Collaborate with Payroll, HR, Benefits, Compensation, IT, and other cross-functional teams to resolve issues and maintain data integrity.
Requirements
- Associate or bachelor’s degree in human resources, Information Technology, Business Administration, or a related field preferred.
- 1-2 years of experience with Workday Payroll Canada.
- Hands-on experience supporting Workday Payroll, including troubleshooting payroll-related transactions, validations, integrations, and configuration impacts.
- Strong problem-solving skills, analytical thinking, and attention to detail.
- Effective communication skills with the ability to explain payroll and system concepts clearly to technical and non-technical audiences.
- Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.
- Customer-focused attitude with a commitment to providing high-quality, empathetic support.
- Basic understanding of HR processes, payroll workflows, and data confidentiality requirements.
- Ability to collaborate within a team and adapt to changing procedures and technologies.
- Proficiency in Microsoft Office Suite.
- Familiarity with ServiceNow is advantageous.
Benefits
- Continuous learning opportunities
- Growth opportunities
- Competitive compensation package
- Accommodation during the recruitment process for applicants with disabilities when requested
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Degree requirement
No Education Requirement
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