Business process specialist improving knowledge governance, workflows, and operational effectiveness at iA Clarington. Advancing automation, AI enablement, and process improvement for Canadian financial services operations.
About the role
- Director leading governance, risk, resilience, and vendor oversight for Manulife’s Retirement & Wealth operations. Strengthening controls, reporting, and regulatory execution across teams.
Responsibilities
- Lead operational governance programs across Retirement & Wealth
- Advise leaders on risk, compliance, resilience, technology, data, records, and third-party requirements
- Maintain governance frameworks, procedures, controls, documentation, and annual roadmaps
- Coordinate reviews, attestations, evidence, testing, remediation, audit responses, and regulatory deliverables
- Track program status, escalate risks and overdue actions, and drive accountability for commitments
- Lead Third-Party Risk Management and Vendor Management program execution
- Partner with business, finance, technology, procurement, risk, and compliance teams to strengthen vendor oversight
- Coordinate business continuity planning, resilience testing, recovery exercises, and plan maintenance
- Oversee governance for End User Computing Solutions, Process Criticality & Impact Risk Assessments, and related operational risk programs
- Ensure ownership, reviews, testing, approvals, records, and evidence are maintained in enterprise systems
- Lead records inventory reviews and promote information classification, retention, and lifecycle management
- Develop executive reporting, dashboards, and performance metrics
- Maintain program repositories, procedures, templates, training materials, and stakeholder communications
- Simplify and automate governance processes, strengthen operating effectiveness, and support business onboarding and education
- Build trusted partnerships and influence across a highly matrixed organization
Requirements
- Bachelor's degree or equivalent business experience
- 8+ years of experience in business operations, operational risk, governance, compliance, technology operations, vendor management, business continuity, or a related discipline
- Strong knowledge of operational risk, controls, governance, and regulatory expectations
- Proven ability to lead complex cross-functional programs and deliver results through influence
- Strong program management, analytical, problem-solving, and executive communication skills
- Experience designing governance processes, metrics, and reporting frameworks
- Financial services experience preferred, ideally in retirement, wealth, asset management, insurance, or banking
- Knowledge of third-party risk, operational resilience, business continuity, data analytics, records management, audits, and regulatory examinations preferred
- Experience with governance or risk platforms such as Archer, Fusion, Ivalua, Process Unity, or SharePoint preferred
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Health coverage
- Dental coverage
- Mental health benefits
- Vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible work environment
- Learning and career growth opportunities
- Well-being and inclusion support
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