About the role

On-site representative supporting TD’s banking operations through clerical administration, records, mail, and office processes. Managing routine transactions and service activities in Montréal.

Responsibilities

Perform clerical and administrative functions supporting department activities
Answer phones, direct calls, take messages, and respond to routine inquiries
Open, sort, and distribute mail
Set up files, maintain records, and perform data entry
Process and record routine items
Compile and collate reports and documents
Manage correspondence, memos, lists, and agendas
Maintain supply inventories and order office supplies
Manage office facilities and premises day to day
Gather information and resolve discrepancies
Provide information to internal and/or external partners
Prioritize workload to meet SLA requirements for service and productivity
Apply operating policies and procedures
Support timely and accurate completion of business processes
Escalate non-standard or high-risk activities
Participate in process improvement opportunities
Perform due diligence to support transaction and activity accuracy
Participate as a team member and contribute to a positive work environment
Develop knowledge in the assigned area and participate in cross-training
Keep others informed about day-to-day activities
Act as a brand champion for the business area and TD Bank
Complete day-to-day, weekly, and monthly routine processes with limited supervision
Report generally to a Team Manager

High school diploma
2+ years of experience
Full proficiency gained through job-related training
Working-level knowledge of business unit/operational functions
Working-level knowledge of regulatory issues/requirements for supported jurisdictions
Ability to work within generally defined guidelines and across several systems or applications
Ability to complete transactions and activities involving low to moderate risk
French language requirement for Quebec: no language other than French is required

Base salary
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Regular development conversations
Training programs
Online learning platform
Mentoring programs
Training and onboarding sessions
Interview accommodations, including accessible meeting rooms and captioning for virtual interviews