Business process specialist improving knowledge governance, workflows, and operational effectiveness at iA Clarington. Advancing automation, AI enablement, and process improvement for Canadian financial services operations.
About the role
- Business Process Manager leading process improvement and change initiatives at Canadian investment firm Fidelity. Reducing operational risk and enabling automation across business teams.
Responsibilities
- Lead business process change management initiatives supporting Fidelity Canada strategic goals
- Lead discovery work for business initiatives and facilitate problem-solving workshops with cross-functional groups and stakeholders
- Analyze complex business issues, identify pain points, and communicate issues logically to stakeholders
- Identify process risks and collaboratively design solutions to minimize their impact
- Design business processes aligned with risk, regulatory and compliance requirements
- Develop end-to-end process and value stream maps for current and future-state processes
- Lead business change management assignments through successful completion
- Prepare or coordinate process change documentation, flowcharts, operating procedures, and target operating models
- Support development of process documentation, procedures, technical requirements, and end-user materials
- Support Learning & Development in creating and delivering training for changed business processes
- Prepare communications and presentations for stakeholders and senior management
- Partner with Fidelity Canada Risk to integrate risk reduction into programs
- Build relationships with business partners to improve operational excellence and client experience
- Collaborate with technology partners to implement digitalization and automation solutions
- Promote BPM techniques supporting automation and operational efficiency
- Collaborate with technology teams on IT tools, processes, and advanced technology adoption
Requirements
- Current work authorization for Canada is required
- Post-secondary education in IT, Business or a related field preferred, or equivalent experience
- Business Process Analysis/Management education and/or related work experience
- Minimum 3 years of work experience in Business Process Management, Process Improvement or Operational Excellence
- Minimum 3 years of experience in the financial industry
- Demonstrated experience in business process management and improvement
- Excellent listening, written and verbal communication skills
- Strong analytical and problem-solving skills
- Organizational awareness, focus on key partnerships, teamwork and relationship building
- Business case development and financial modelling
- Comfort working in ambiguous environments
- Solid understanding of the finance industry and core business processes
- Solid understanding of technology trends
- Innovation and creativity
- Lean Six Sigma Green Belt or Black Belt certification considered an asset
Benefits
- 100% remote and hybrid work arrangements
- Competitive total compensation package
- Opportunity to participate in Fidelity profit-sharing program
- Company contributes into your RRSP, without a matching requirement from you
- Health benefits and coverage, with no requirement for employee paid premiums, including up to $5000 for therapy
- Health Care Spending Account
- TELUS Health Virtual Care app
- Health and Fitness Reimbursement
- Up to $650 for home office equipment
- Generous time off policy
- 2 paid days annually to volunteer
- Access to over 11,000 training and development courses
- Tuition reimbursement
- Monetary awards for completing a required designation
- Annual dues reimbursement for professional designations
- Pregnancy/Parental/Adoption Leave - Fidelity will top-up to 100% of your salary for a period of 25 weeks
- Discretionary Performance Bonus
- RRSP contribution after 6 months of employment
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