AVP leading AI transformation, including fraud detection, for Manulife, a global financial services provider. Driving secure, governed Classical, Generative, and Agentic AI solutions across Corporate Functions.
About the role
- AI Transformation Analyst supporting Manulife's digital transformation initiatives using AI and low-code tools. Analyzing workflows, identifying improvements, and collaborating with teams to enhance operations.
Responsibilities
- Analyze operational workflows to identify inefficiencies, bottlenecks, and automation opportunities using AI tools such as Copilot, GPT, and formsAI.
- Gather and document business requirements, process maps, and improvement opportunities.
- Support the design of future‑state processes and assist with solution validation, testing, and user feedback cycles.
- Utilize low‑code/no‑code tools (e.g., Power Apps, Power Automate, Power BI) to help build out solutions that support business operations.
- Support the creation of reusable components, templates, and documentation to enable scalable solution development.
- Partner with business units to understand operational challenges and translate them into actionable solution requirements.
- Collaborate with technical and delivery teams to ensure solutions meet business needs and align with transformation objectives.
- Provide support for communications, demos, and training related to AI and automation initiatives.
- Monitor solution performance metrics and contribute to reporting on KPIs and transformation outcomes.
- Stay current on AI trends, emerging technologies, low‑code advancements, and best practices in digital process improvement.
- Recommend process improvement and automation opportunities based on analysis.
- Provide recommendations to senior analysts, leads, or managers on solution feasibility and requirements.
- Support data readiness activities for AI use cases (data mapping, quality checks, feature identification – not ML building).
- Assist in building and testing copilots embedded into operational workflows.
- Partner with Risk/Legal/Compliance on responsible AI requirements.
- Partner with change management to design adoption plans, readiness metrics, and stakeholder communications.
- Facilitate workshops/discovery/ideation sessions.
- Ability to translate technical concepts for non-technical audiences.
Requirements
- 1–3 years of experience in business operations, process analysis, digital transformation, or automation support roles.
- Foundational experience in process mapping, requirements gathering, or workflow analysis.
- Interest in learning low‑code tools such as Power Apps, Power Automate, and Power BI.
- Comfort working with structured data and curiosity about how AI/automation can improve processes.
- Strong analytical and problem‑solving skills.
- Excellent communication and collaboration skills.
- Bilingualism (English and French) is an asset.
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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