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About the role
- Director & Chief Product Owner leading strategic direction and delivery of digital product portfolio at Manulife. Fostering customer-centricity and driving business transformation through innovative solutions.
Responsibilities
- Partner across business lines and value streams to lead large-scale initiatives and ensure strategic objectives achieve intended outcomes.
- Define and communicate the digital product strategy, vision, and roadmap in alignment with business priorities and global technology strategy.
- Act as the voice of the customer, incorporating feedback and insights to influence product direction and deliver meaningful experiences.
- Collaborate closely with IT counterparts, aligning on solution design, development, QA, and testing strategies.
- Use advanced analytics, A/B testing, and experimentation to validate hypotheses and optimize product offerings.
- Own the product backlog and feature prioritization across multiple agile squads and initiatives, ensuring consistent delivery of business value.
- Coordinate across multiple stakeholders to drive complex product development decisions, requirements, and success criteria.
- Lead, develop, and mentor Product Owners to foster a culture of customer-centricity and continuous improvement.
- Partner with IT leaders to develop and manage integrated plans for initiatives, including milestone planning, testing, reviews, and approvals.
- Monitor KPIs and drive continuous improvement through data analytics and insights.
- Present key insights, vision, and progress updates to stakeholders, acting as a change agent across the organization.
Requirements
- 8–10 years of experience leading cross-functional teams and initiatives using SAFe/Scrum methodologies in a complex, globally diverse organization.
- Bachelor’s degree in Business, Engineering, or related discipline; post-graduate degree preferred.
- At least 5 years of industry experience with individual insurance and wealth products, service processes, and customer needs.
- Proven track record in digital strategy and transformation within financial services, with strong knowledge of emerging digital technologies.
- Familiarity with agile development methodologies, release management, and tools such as JIRA and Confluence.
- Strong ability to adapt to change and understand the impact of emerging technologies.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels.
- Experience with data analytics, change management, and digital engagement strategies.
Benefits
- Health insurance
- Dental benefits
- Mental health support
- Vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness programs
- Employee/family assistance plans
- Pension plans
- Global share ownership plan with employer matching contributions
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