Director of Digital Product Management overseeing product strategy and user-centric solutions at Manulife. Collaborating within cross-functional teams to shape innovative digital experiences.
Responsibilities
Lead digital product strategy to exceed customer expectations
Champion user-centricity as the voice of the business and the customer
Guide strategy and adoption of digital products within a cross-functional team
Define and evolve product strategy grounded in user insights and market dynamics
Own product vision and roadmap aligning with long-term business outcomes
Drive product development ensuring iterative delivery of high-impact features
Leverage product analytics and customer feedback for performance assessment
Partner with global platform teams for modernization initiatives
Develop change management plans for smooth rollouts
Communicate product strategy and impact to executive leadership
Build and nurture strategic relationships across the organization
Lead and develop a high-performing product team
Requirements
6-10 years of experience in product management
At least 5 years in a leadership role
Bachelor's degree required; Master's degree is a plus
Certifications in product strategy, agile leadership, or innovation management are beneficial
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and interpersonal skills
Experience in website platform level, reusable services across wealth management, asset management, insurance, retail, advisor, and retirement segments
Proven track record of launching and handling digital products
Experience leading digital transformation across complex servicing workflows
Proficient in applying design systems for scalable user experiences
Familiarity with personalization platforms (e.g., Adobe Target, Optimizely)
Deep understanding of enterprise-grade platforms (e.g., Adobe Experience Manager, Sitecore, Salesforce)
Knowledge of headless architecture, API-first design, and microservices
Experience implementing consent management solutions for privacy compliance
Proven success in leading cross-functional teams
Strong grasp of UX principles and behavioral psychology
Familiarity with tools like Jira and Rally for backlog visibility
Benefits
Health insurance
Dental benefits
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life and AD&D insurance
Adoption/surrogacy benefits
Wellness programs
Employee assistance plans
Retirement savings plans
Pension plan
Global share ownership plan with employer matching contributions
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