Director of AI Strategy & Governance leading ethical AI practices for Intact Financial Corporation. Responsible for global AI governance and compliance in the insurance sector.
About the role
- Director leading the design and evolution of operational AI and automation initiatives at Manulife. Driving measurable business outcomes and influencing enterprise-wide transformation efforts.
Responsibilities
- Own and manage the delivery roadmap for the augmentation portfolio across business units, ensuring clear timelines, milestones, and value realization
- Lead solution delivery across both low-code rapid deployments and complex builds, ensuring high standards of accuracy, reliability, and adoption
- Serve as the primary business partner to central Technology teams, aligning augmentation solutions with foundational technology investments
- Oversee operational quality, governance, and release readiness, ensuring all capabilities meet defined acceptance criteria and audit standards
- Build and develop high-performing teams, while engaging stakeholders and communicating outcomes to business leaders and executives
- Drive capacity planning, prioritization, and continuous improvement of the shared augmentation library to maximize long-term value
Requirements
- 10+ years of experience in operational transformation, intelligent automation, product delivery, or related domains
- Proven track record of delivering enterprise-grade solutions into production environments
- Strong understanding of operations in financial services, banking, or insurance sectors
- Experience owning product roadmaps, capacity planning, prioritization, and measurable value delivery
- Familiarity with Microsoft ecosystem (Azure, Power Platform) and Salesforce at a functional level
- Demonstrated ability to collaborate across IT, architecture, and business teams
- Experience leading teams (5–6 members) with a focus on building inclusive, high-performing environments
- Bachelor’s degree required
Benefits
- health, dental, mental health, vision insurance coverage
- short- and long-term disability insurance
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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