LP
Senior Product Manager
LinkedIn Recruiter Post
Senior Product Manager needed for a 6 - month contract in downtown Vancouver with retail and data analytics experience. Onsite 4 days/week.
About the role
- Senior Product Owner leading the evolution of Disability Portal Experience in a customer-first manner at Manulife. Delivering operational excellence through empathy and simplicity in digital solutions.
Responsibilities
- Own and evolve key features within the Disability Portal, acting as a clear product owner and advocate
- Partner closely with Digital Strategy, Experience Design, Technology, Operations, and Business teams to translate vision into prioritized backlogs and actionable delivery plans
- Contribute to short‑, mid‑, and longer‑term product roadmaps aligned to value stream priorities and measurable outcomes
- Translate complex disability journeys and processes into clear, value‑based user stories and acceptance criteria
- Thoughtfully manage dependencies, risks, and trade‑offs while keeping squads focused on what delivers the greatest value
- Communicate progress, outcomes, and insights with clarity and confidence to stakeholders and leaders
- Serve as the voice of the customer and end user, ensuring empathy, accessibility, and clarity are built into every decision
- Use research, data, operational insights, and stakeholder feedback to inform priorities and refine solutions
- Partner with UX and Research to test assumptions, validate solutions, and continuously improve experiences
- Balance customer needs with regulatory, operational, and risk considerations inherent in disability experiences
- Lead and support user acceptance testing (UAT), ensuring releases meet quality, usability, and performance standards
- Work closely with QA, Product Analysts, and Technology teams to identify and resolve defects
- Support organizational readiness by coordinating process changes, communications, and training with impacted teams
- Monitor post‑launch performance and insights to guide future investment and enhancements
- Bring a coaching mindset to delivery squads, fostering outcome‑driven thinking and continuous improvement
- Build strong, trust‑based relationships across Technology, Operations, Claims, Customer Experience, Marketing, Compliance, and Risk
- Influence without authority, aligning different perspectives toward shared goals
- Support and mentor other Product Owners where applicable, and take broader ownership across initiatives as scope and experience grow
Requirements
- 3–5+ years of experience as a Product Owner or Product Manager, ideally within digital or customer experience platforms
- Strong grounding in Agile/Scrum practices and product lifecycle management
- Experience working with complex customer journeys, operationally intensive domains, or regulated environments
- Strong analytical and problem-solving skills, with the ability to turn insight into action
- Excellent written and verbal communication skills
- Experience with tools such as Jira, Confluence, analytics platforms, and release planning
- Experience in Insurance, Disability, Group Benefits, or financial services is a strong asset
- More senior candidates will bring experience owning broader product areas and influencing across multiple teams
Benefits
- health insurance
- dental insurance
- mental health support
- vision coverage
- short- and long-term disability insurance
- life and AD&D insurance
- adoption/surrogacy support
- wellness benefits
- employee/family assistance plans
- retirement savings plans
- customizable benefits including pension and global share ownership plan with employer matching contributions
- generous paid time off program including holidays, vacation, personal, and sick days
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