Bilingual caseworker managing patient access, clinical follow - up, and case documentation. Supporting Cencora’s Canadian pharmaceutical patient - services operations through Innomar Strategies.
About the role
- Associate Manager handling team administration and client relations in disability case management at Manulife. Guiding a specialized team to support clients' disability management needs.
Responsibilities
- Inspire staff to achieve great group disability results
- Hire, develop, and retain industry top talent
- Proactively monitor workflow, overall service delivery, and conduct performance management
- Ensure effective disability management practices are appropriately utilized
- Collaborate with overall disability management team to deliver exceptional client relations
- Meet and connect regularly with clients through a variety of communication methods
- Utilize data to identify trends and areas of improvement
- Foster a continuous improvement culture
Requirements
- Fully bilingual (French/English)
- Knowledge in medical terminology, treatment, and/or physical/mental functional ability assessment
- Knowledge of Group Disability and best-in-class case management practices
- Completion of post-secondary education in health sciences field
- 2+ years of work experience in a clinical setting in a health-related field
- 3-4 years of managing health recovery absences
- Comprehensive knowledge and application of duty to accommodate and Privacy & confidentiality legislation
- Excellent problem-solving and analytical skills
Benefits
- Health, dental, mental health, and vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual case manager supporting Canadian patients with medication access and therapy adherence. Coordinating healthcare providers, pharmacies, and funding through Cencora’s Innomar Strategies.
Bilingual Patient Care Navigator supporting Canadian patients through enrollment, reimbursement, and therapy coordination. Sentrex Health Solutions provides specialty pharmacy and patient support services.
Bilingual Disability Case Manager adjudicating short - and long - term disability claims for Canadian benefits administrator Manion. Assessing medical documentation, managing claimants, and resolving complaints.
Bilingual New Business Case Coordinator supporting advisors and branches. Processing life insurance applications and resolving cases for Manulife’s Canadian financial services business.
Bilingual Supervisor overseeing account - opening operations, regulatory processing, and staff performance for Aviso Wealth’s Canadian wealth - management services. Managing quality controls, escalations, training, and workflow improvements.
Supervision bilingue des nouveaux comptes chez Aviso, fournisseur canadien de services de gestion de patrimoine et de placement. Coordination des opérations, qualité, ressources et formation du personnel.
Bilingual Clinical Applications Specialist supporting GE HealthCare perioperative technologies. Delivering clinical training, product demonstrations, and customer implementation support across Canada.
Bilingual Spanish Patient Experience Representative supporting patients using PocketHealth’s secure digital medical imaging platform. Providing phone and email guidance while feeding user insights into product development.
GS
Nova Scotia government FSL project lead advancing Grades P - 12 programs, curriculum, and educator learning. Supporting inclusive French - language resources across the public school system.