Bilingual Claims Assistant supporting the Specialty Lines Claims team. Responsible for administrative tasks and superior customer service in a dynamic work environment.
About the role
- Bilingual Specialist managing Total Rewards and benefits programs in Canadian law firm. Supporting employees with leaves and accommodation requests across multiple offices.
Responsibilities
- Managing leaves and related benefits, throughout the Firm.
- Acting as the main contact for our firm members and for our providers regarding any issue and any updates in our benefits programs related to leaves of absence.
- Contacting firm members who will take time off from work on a short-term disability leave, a maternity, paternity or parental leave, or a compassionate care leave in order to give them information regarding each of our programs and related benefits.
- Coordinating the preparation of documents to be submitted to the firm members and the payroll service.
- Participating in follow-up calls with our providers and insurers in connection with the management of short-term and long-term disability files.
- Updating the master files regarding short-term disability leaves as well as maternity, paternity and parental leaves.
- Supporting our firm members, leaders and other stakeholders with return to work and reintegration plans.
- Ensuring follow-up with the proper stakeholders regarding complex matters.
- Continually identifying opportunities to improve firm member and leader experience.
- Managing accommodation requests across the Firm.
- Handling all requests in a confidential and diligent manner.
- Obtaining and preparing the required documentation, and coordinating follow-ups with our specialized external provider responsible for assessing accommodation requests, as well as with firm members and managers.
- Leading Benefit orientation meetings for new members of the firm.
- Supporting the members of the Centre of Excellence team with respect to any benefits-related requests from firm members, as well as from retirees.
- Providing support to firm members regarding the interpretation and application of policies and procedures relating to the Total Rewards programs.
- Participating in the optimization and documentation of payroll and benefits processes and developing new ideas for improving processes, procedures, and tools.
- Leading and/or participating in HR projects related to human resources initiatives and to the Total Rewards Centre of Excellence.
- Supporting the Senior Manager, Total Rewards, in daily activities and annual processes related to insurance, retirement plans, and all other benefits.
- Supporting the members of the Centre of Excellence regarding any other requests or projects from the Centre.
- Provide support to other members of the HR Services team during absences.
Requirements
- Bachelor's degree in administration or human resources.
- Bilingualism (English and French) both spoken and written is required.
- Minimum five years of experience in a similar position linked to benefits and absences management.
- Proficiency in Microsoft Office suite software, specifically Excel at an intermediate/advanced level.
- Knowledge of Canadian laws, regulations, and programs related to benefits.
- Professional certificate as a Certified Employee Benefit Specialist (CEBS or CAAS) (asset).
- Demonstrate focus on firm member experience, including strong timely communication.
- Excellent organizational skills and good priority management.
- Analytical and synthetic mindset and ability to optimize processes.
- Strong interpersonal skills; good oral and written communication skills; able to work at all levels of the organization.
- Ability to work independently and manage multiple tasks simultaneously, while demonstrating flexibility and adaptability to changes in a fast-paced work environment.
- Ability to manage firm members with discretion and confidentiality.
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Vocational Rehabilitation Specialist providing rehabilitation services for CAF members. Focused on customized return - to - work strategies and budget management in a home - based office.
Bilingual Automotive Technical Specialist for claims resolution. Providing technical input and ensuring fair dispute resolutions in automotive marketplaces.
Cybersecurity generalist providing comprehensive security solutions at PwC. Driving meaningful outcomes in protecting client systems and data from cyber threats.
Senior Associate specializing in Okta and Auth0 within cybersecurity team at PwC. Responsible for identity solutions, managing user access, and improving security practices.
BMO Associate advising customers on credit and lending strategies while managing service activities in a contact centre environment. Conducting sales activities and providing insights on personal banking products.
Senior Manager delivering Oracle ERP transformation programs and architecting complex Oracle Cloud solutions. Leading teams and managing client relationships across diverse industries at PwC Canada.
Bilingual Business Development Specialist at McCarthy Tétrault, focus on client engagement and market strategies. Responsibilities include marketing plans and supporting business development initiatives.
Estate Banker processing estate - related settlements for deceased customers at BMO. Providing support and recommendations for financial solutions during a difficult time.
Estate Banker providing seamless support for estate - related settlements for deceased BMO customers. Requires bilingual fluency in French and English to assist clients and teammates.