Remote outbound representative promoting products and qualifying leads for MCI. Maintaining customer records and meeting call and conversion targets from home.
About the role
- Remote call center agent supporting customers by phone, email, and chat. MCI delivers business process outsourcing and customer experience technology services.
Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Provide timely and accurate information regarding products and services
- Troubleshoot and resolve customer issues professionally
- Maintain detailed records of customer interactions
- Meet daily performance metrics and call handling targets
- Provide customer support from a home-based environment
- Operate a computer, telephone headset, and other office equipment
- Sit or stand for long periods while performing duties
- Occasionally move about the office, reach, raise or lower objects, and move or exert force up to 40 pounds
Requirements
- Must be 18 years or older
- High school diploma or equivalent required
- Ability to start work immediately
- Previous call center or customer service experience is a plus
- Strong communication and multitasking skills
- Comfortable working independently in a remote setting
- Reliable internet connection
- Quiet, distraction-free workspace
- Must be authorized to work in the country where the job is based
- Must complete all screening questions and a brief pre-employment test
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
Benefits
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for eligible full-time employees
- Life insurance options
- Accident and critical illness insurance
- Career growth and advancement opportunities through internal promotions
- Paid training
- Team-oriented work environment
- Casual dress code
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