Remote outbound representative promoting products and qualifying leads for MCI. Maintaining customer records and meeting call and conversion targets from home.
About the role
- Remote call center representative supporting customers through inbound calls for MCI’s BPO and CX services. Handling inquiries, documenting interactions, and escalating complex issues.
Responsibilities
- Answer inbound customer calls professionally and courteously
- Assist with inquiries, complaints, and service-related issues
- Provide accurate information about products, services, and policies
- Document customer interactions and feedback in the system
- Follow company procedures and escalate complex issues when necessary
- Provide customer support and service from a home-based environment
Requirements
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to work independently in a remote setting
- Reliable internet connection and a quiet workspace
- Must complete a full application, screening questions, and a brief pre-employment test
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
Benefits
- Paid Time Off: Earn PTO and paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Career growth and advancement opportunities through internal promotions
- Paid training
- Team-oriented, engaging work environment
- Casual dress code
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