Travel service advisor supporting Globus Family of Brands’ travel advisors with reservations, documentation, and readiness. Resolving service issues through phone, email, and Dynamics 365 CRM.
About the role
- Remote call centre representative handling customer calls for MCI, a business process outsourcing and CX services company. Resolving concerns, documenting interactions, and meeting performance goals.
Responsibilities
- Handle inbound and/or outbound customer calls
- Provide accurate information and resolve customer concerns
- Maintain professionalism and empathy in every interaction
- Record call details and customer feedback in the system
- Meet performance goals and adhere to call center protocols
- Work from home as part of the remote support team
Requirements
- Must be 18 years or older
- High school diploma or equivalent required
- Ability to begin work immediately
- Strong communication and multitasking skills
- Comfortable working independently in a remote environment
- Reliable internet connection and a quiet workspace
- Must complete all screening questions and a brief pre-employment test
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
- Ability to sit/stand for long periods while using a computer and telephone headset
- Ability to operate a computer, phone, copier, and printer
- May need to move or exert force up to 40 pounds
Benefits
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Internal promotion and advancement opportunities
- Paid training
- Team-oriented and engaging work environment
- Casual dress code
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