Remote customer service representative supporting global brands for Teleperformance. Handling customer queries, technical troubleshooting, scheduling, and data entry across Canadian provinces.
About the role
- Bilingual customer service representative supporting Canadian health insurance providers and members remotely. Resolving inquiries through phone and email while navigating multiple software applications in English and French.
Responsibilities
- Provide support and service to providers and members in the federal contact center
- Serve as the first point of contact for inquiries
- Effectively problem-solve and contribute positively to a team environment
- Ensure callers receive the highest possible level of customer service
- Support callers while navigating multiple software applications
- Understand callers’ needs and determine effective results
- Communicate with customers and internal stakeholders in English and French
- Work scheduled 7.5-hour shifts Monday to Friday, including evening shifts after training
Requirements
- Ability to work varying shifts between 7am and 10pm Monday to Friday
- Customer-focused attitude
- Clear, concise, and friendly communication through email and phone
- Training and education and/or relevant working experience in customer service or health
- At least a high school diploma
- Ability to concentrate and maintain high attention to detail
- Ability to sit while using a computer and headset for prolonged periods
- Strong technical aptitude
- Ability to multitask and navigate multiple software applications simultaneously
- Problem-solving ability and ability to learn quickly
- Fluently bilingual in English and French, written and verbal
- Reliability Status Clearance (Enhanced Level B) required
- Fingerprinting, Criminal Record Check, and Credit Check required
- Must have resided in Canada for at least 5 years
- Must hold Permanent Resident or Citizenship Status
- Private, secure, quiet, distraction-free home working area with locked doors and controllable environment
- Approved home internet network
- Contact Centre experience is successful in this environment; 2+ years is noted as advantageous for success
Benefits
- Monday to Friday shifts ending at 10 pm AT
- No overnights
- No weekends
- Extensive virtual paid training program
- Permanent full-time position with opportunity to grow
- Flexible work arrangements and work-life balance
- Remote and hybrid work options
- Comprehensive health, vision and dental plan, 100% employer paid effective on the first day
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus
- Paid vacation
- Gifted week of vacation in the first year
- Optional Vacation Purchase Program
- Personal learning and growth opportunities
- Career development opportunities
- Supportive leadership, training, and team resources
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
FA
Customer support specialist serving French - Canadian clients through phone, chat, and email for First Advantage’s background - screening and HR technology solutions. Resolving inquiries, troubleshooting issues, and documenting cases across business systems.
Consumer Support Specialist supporting Runway’s AI - powered creative platform users. Handling high - volume tickets, troubleshooting issues, and improving self - service content and support automation.
Bilingual member support specialist serving Assiniboine Credit Union members through personalized financial guidance and multiple communication channels. Promoting digital banking, resolving concerns, and supporting sustainable community - focused growth.
Customer Care Team Lead guiding ticket - service campaigns for Canada's largest opera company. Coaching specialists, handling escalations, and supporting outbound sales and donor - relations operations.
Head of Customer Experience scaling post - sale operations for Roofr’s roofing CRM platform. Leading AI - enabled support, onboarding, retention, and customer journey optimization across a growing SaaS business.
BMO InvestorLine partner support specialist assisting Financial Planners and customers with investment accounts, transfers, and maintenance. Delivering bilingual French - English wealth - service guidance remotely across Canadian provinces.
Bilingual customer service representative supporting Canadian concert, sports, and festival customers remotely. Handling ticketing, reservations, refunds, troubleshooting, and event coordination by phone and email.
Représentant bilingue installant les analyseurs IDEXX et formant les cliniques vétérinaires au Québec. Dépannage technique sur site et accompagnement des clients sur le terrain.
Customer Service Representative supporting Tirecraft, a Canadian tire, wheel, accessory, and automotive - services company. Processing 3PL orders, shipments, customer inquiries, complaints, and supplier discrepancies.